Gerard Posted June 25, 2012 Share Posted June 25, 2012 Hi, A little "hello" from Paris where we do have a little problem (hope I post it at the right place…) A customer cant realize the upload of some ID picts to compose some business cards. (she did similar order 2 months ago & it worked fine…) The problem occurred on the 3 PC's of her office. She send me the picts and I tried from my Mac with her account, everything works fine (files not too heavy & with correct names). As we encountered a problem months ago that was resolved by changing the order in the list of "choice of preferred languages to display the pages" in Firefox preferences, I'd like to know if there is something to check in Internet explorer preferences ( and where in the options because I'm not really a PC user…). Of course She didn't give me the version of Internet Explorer she uses and the error number displayed when the problem occurred… If someone has an idea of what to check or where to search, I would be grateful. Gerard. Link to comment Share on other sites More sharing options...
FreightTrain Posted June 25, 2012 Share Posted June 25, 2012 Gerard, Could you clarify what the issue is when she tries to upload the image(s)? Perhaps you could also explain what settings you switched in the Firefox options, that might help figure out what to do in IE. Link to comment Share on other sites More sharing options...
Gerard Posted June 26, 2012 Author Share Posted June 26, 2012 Thank you for your answer FreightTrain, Since yesterday, I try to get more information from the customer (like softwares versions & number of error displayed) but I still wait for her answer. But I tried by myself on one PC and had the same problem. The display of the cropping action freeze. See there on the PC : http://img402.imageshack.us/img402/421/53448122.jpg Windows 7 / Internet explorer 9 and there on my Mac : http://img213.imageshack.us/img213/30/capturedcran20120626143.png (Uncle Kim is OK…) A few months ago, we have had that kind of problem in the Manager (impossible to upload a template). It occurred just after an update of the browser. The solution to the problem was (for Firefox that I use) to set the preferences this way : Contents / Choice of preferred language to display web pages / & set the English/US in first position as shown in the screen capt. of my french version. http://img339.imageshack.us/img339/1766/capturedcran20120626140.png We think that we & the customer have the same kind of problem But unfortunately, I didn't found how to get the same settings on InternetExplorer on a PC. If you can give us your thoughts about the thing… Link to comment Share on other sites More sharing options...
Andre Globensky Posted June 26, 2012 Share Posted June 26, 2012 We had the same problem in march, keep getting error cannot upload image support sent me a ticket number FPW-22618. Still no news has of this day... We managed to find a solution, (that i sent but they say it's not related... anyways) If you change your language settings in tools options internet go to language in the general tab, put EN-US in top position, that did the trick for us. But that's not a good one if you have multiple clients. Firefox seems to be working better then IE Hope this helps Link to comment Share on other sites More sharing options...
Gerard Posted June 26, 2012 Author Share Posted June 26, 2012 Thank you Andre, but it's for Firefox, is there an equal setting for Internet Expl (I cant find it…) ? Link to comment Share on other sites More sharing options...
Andre Globensky Posted June 26, 2012 Share Posted June 26, 2012 (edited) Yes tools internet option, general tab, language, add en-us, i tried just adding it, but it has to be on top of the list. For both latest release of Firefox and IE. Edited June 26, 2012 by Andre Globensky Link to comment Share on other sites More sharing options...
Andre Globensky Posted June 26, 2012 Share Posted June 26, 2012 (edited) I tested my site just to make sure, scared for a while... works ok on firefox. Was able to recreate the problem in IE... i think that there is a problem with the internal function InitImageFit('http://images.printable.com/template_upload/PrintOneImages/163483/55384ccd-7387-4911-b7ea-c83252a3d98e/fit_myimagerenamed_it.jpg',3360,2248,3.755,2.625,72,false,0) because if i paste the path to the image the image comes up. View source code of the error page at the bottom. I'm going to send it to support I can also see a commented code line for IE, don't know if it's related <!--[if IE]><script type="text/javascript" language="javascript" src="../js/excanvas.js"></script> <![endif]--> Edited June 26, 2012 by Andre Globensky found something else Link to comment Share on other sites More sharing options...
Gerard Posted June 26, 2012 Author Share Posted June 26, 2012 Thank you again, I try again tomrrow to to take a look at I.E. Gerard. Link to comment Share on other sites More sharing options...
Andre Globensky Posted June 26, 2012 Share Posted June 26, 2012 You are welcome Support have replied to my e-mail, they are taking a look at it trying to recreate the problem. Link to comment Share on other sites More sharing options...
Gerard Posted June 27, 2012 Author Share Posted June 27, 2012 Hi, I do have some results today ! Add languages in IE, restarted, and now, I can upload the pict and the full window of the "crop" step is displayed on the screen. But the box of the pict remains grey, like if the pict file was missing. If I validate, error number 31023 appears. I will try again later, maybe the browser need some time… Link to comment Share on other sites More sharing options...
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