Font not loading in Fusion Pro

[funkymogwai]

I have a client who has supplied their font for the variable portion of their order. I have been able to load the font in Windows, but it does not load in Fusion Pro. I've tried both Load New and Load All from the Fusion Pro menu in Acrobat, restarted Acrobat, and rebooted, but the font still does not show up in my list of fonts in the Variable Text Editor. The only thing I can see different between this font and the others is that it's a True Type Collection font. I've not had any experience with these, but I can't find any documentation saying that it either is or isn't supported. I'd rather not go back to our customer and tell them to pick a different font, as they've pretty much set most of their branding in this font.

 

Any ideas?

[Alex Marshall]

What version of Windows are you using with FusionPro?

[funkymogwai]

Hi Alex, I'm using Windows XP, Adobe Acrobat 9 Pro, and Fusion Pro Desktop 6.0P1f

[Alex Marshall]

Navigate the hard drive to : C:\Program Files\Printable\FusionPro

Open the file "Fonts.err" with Notepad.

Is there any information pertaining to the font(s) in this report?

[funkymogwai]

Nothing for the font in question in that file. I have error messages for some other fonts in there, the most common being that it is using default encoding names for the fonts.

[rpaterick]

I've ran into this problem, especially when we get in a MAC job that has to be then converted to my PC.

 

http://www.fontlab.com/font-converter/transtype/

 

 

This will convert your .ttf font to a .ps font that should load. For some reason .ttf doesn't show up SOMETIMES into either system fonts or suitcase.

[Dan Korn]

Please send the font to Support.