carlm Posted June 3, 2009 Share Posted June 3, 2009 I've made the following installation... 1) On a Windows XP SP2 machine... 2) Installed Adobe CS3 3) Installed Adobe CS4 Upgrade 4) Installed FusionPro Desktop v6.01f Now whenever I try to launch Acrobat it failes with the following error message... Adobe Acrobat 9.1 has encounted a problem and needs to close. We're sorry .... I cannot get Acrobat to launch at all. Before I try reinstalling everything, does anyone have a more pointed fix? Thanks! cdm Link to comment Share on other sites More sharing options...
Dan Korn Posted June 3, 2009 Share Posted June 3, 2009 Well, installation issues should normally be handled by Support. However, there are a couple of things I would try before reinstalling everything. First, I would try temporarily removing the FusionPro plug-in from Acrobat's plug-ins folder ("C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\Printable" by default), and then starting Acrobat again. If it still crashes, then the issue is not related to FusionPro, and you'll have to contact Adobe Support. If it doesn't crash, then try reinstalling just FusionPro, and if the problem persists after that, contact Printable Support. Also, is there a reason you're not on XP SP3? Link to comment Share on other sites More sharing options...
rpaterick Posted June 3, 2009 Share Posted June 3, 2009 Also, is there a reason you're not on XP SP3? And did you update to the latest CS4 version? Open Acrobat, Go to Help, Check for updates. Link to comment Share on other sites More sharing options...
carlm Posted June 3, 2009 Author Share Posted June 3, 2009 Oops...I am XP SP3 (my signature was wrong), also, I cannot load Acrobat so I cannot update it via the help menu. Finally, I removed the Printable plugin folder and tried to relaunch Acrobat to no avail. Since it was fine before I tried installing FP, I'm assuming that it is still a FP problem. I'll try uninstalling everything and then try to load FP 6.01f onto CS3...then upgrade CS3 to CS4. THanks for the responses! cdm Link to comment Share on other sites More sharing options...
mhilger Posted June 3, 2009 Share Posted June 3, 2009 If you are going to reinstall everything, I suggest installing CS3, then updating it to CS4, then run Adobe updater for all CS4 products, restart the computer, and THEN install FusionPro. Link to comment Share on other sites More sharing options...
carlm Posted June 3, 2009 Author Share Posted June 3, 2009 Sounds good...I'll give it a go Thanks! cdm Link to comment Share on other sites More sharing options...
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