Tattoued Posted October 5, 2021 Share Posted October 5, 2021 Well... long story. I'll try to make it short but informative. Having issues with Acrobat. Last update for some reason decided to not show ruler guide previews anymore which I REALLY need. Contact Adobe support. They say uninstall and reinstall. Keep in mind I JUST USED FusionPro VDP ver 10.1.11 in Acrobat DC 2021 YESTERDAY. Was working fine. Sooooo, I uninstall and reinstall, not realizing it would WIPE all my 3rd party installs. Ok so I think no prob, I'll just reinstall them all. Two of them worked fine (both of those were legacy programs from 2018), but not FusionPro. Nope. It said Acrobat was not installed on my computer, which it is. We haven't updated in some time (post covid - expenses have to be limited - just now getting back up and running) and are still running ver 10.14.5 on our Mac. So I'm told to downgrade Acrobat to DC 2017 since FPro 10.1.11 doesn't support 2021 (even though it was working fine on 2021 - see above). I do that. I install FusionPro VDP 10.1.11 again. Says it installed fine. Open Acrobat DC 2017. FusionPro is NOT THERE. Try rebooting. Try making sure FPro is registered. Yep. All checks out. Still no FusionPro. PLEASE HELP. I have a RUSH job that requires FusionPro. Ugh! Quote Link to comment Share on other sites More sharing options...
Dan Korn Posted October 5, 2021 Share Posted October 5, 2021 Please contact Support to resolve this issue. Quote Link to comment Share on other sites More sharing options...
Tattoued Posted October 6, 2021 Author Share Posted October 6, 2021 I did... I didn't get anywhere with that, so thought I'd turn to the forum. Quote Link to comment Share on other sites More sharing options...
Tattoued Posted October 6, 2021 Author Share Posted October 6, 2021 Issue has been resolved. Quote Link to comment Share on other sites More sharing options...
Alberto Posted August 4, 2023 Share Posted August 4, 2023 On 10/6/2021 at 11:06 AM, Tattoued said: Issue has been resolved. What do you do to fix the problem? Quote Link to comment Share on other sites More sharing options...
Alex Marshall Posted August 4, 2023 Share Posted August 4, 2023 @Alberto check your email from fusionprosupport@marcom.com for the solution Quote Link to comment Share on other sites More sharing options...
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