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FusionPro plugin not showing in Acrobat DC

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This fix is to address a recently discovered issue with Adobe Acrobat plug-in startup issues on both Apple Macintosh and Microsoft Windows platforms.

 ************If the plugin does not appear in Acrobat for Acrobat DC 2023, check the following settings on your Apple Macintosh device here****************************

 On Macintosh, the FusionPro Acrobat plug-in is not yet native M1 and has to run under the Rosetta emulation mode.

This is found under Acrobat>>> Preferences->General.  The setting is "Enable Native OS Mode for optimal performance."

This setting should be turned off and Acrobat restarted for the FusionPro plug-in to appear.

Also uncheck “Use certified plug-ins”

(More details can be found at: https://helpx.adobe.com/acrobat/kb/apple-silicon-m1-processor-support.html)


If the plugin does not appear in Acrobat for Acrobat DC 2023, check the following settings on your Microsoft Windows PC  device

select "Edit>>>Preferences>>General>>

Uncheck “Enable Protected Mode At Startup.

Uncheck “Use certified plug-ins”



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On 3/25/2024 at 4:00 PM, eojellsworth said:

I'm having this same issue. I followed the steps above, and its still not showing. Running V 13.0.4

Are you running Acrobat version 2024?  If so, we will have a release that installs to that available shortly.  In the meantime, you will need to install Acrobat 2023 or older.

If not, then what specific version of Acrobat are you running?  Also, Windows or Mac?

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