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-   -   Ver 10.1.11 doesn't show in Acrobat DC 2017 (http://forums.pti.com/showthread.php?t=10605)

Tattoued October 5th, 2021 01:07 PM

Ver 10.1.11 doesn't show in Acrobat DC 2017
 
Well... long story. I'll try to make it short but informative. Having issues with Acrobat. Last update for some reason decided to not show ruler guide previews anymore which I REALLY need. Contact Adobe support. They say uninstall and reinstall. Keep in mind I JUST USED FusionPro VDP ver 10.1.11 in Acrobat DC 2021 YESTERDAY. Was working fine. Sooooo, I uninstall and reinstall, not realizing it would WIPE all my 3rd party installs. Ok so I think no prob, I'll just reinstall them all. Two of them worked fine (both of those were legacy programs from 2018), but not FusionPro. Nope. It said Acrobat was not installed on my computer, which it is. We haven't updated in some time (post covid - expenses have to be limited - just now getting back up and running) and are still running ver 10.14.5 on our Mac. So I'm told to downgrade Acrobat to DC 2017 since FPro 10.1.11 doesn't support 2021 (even though it was working fine on 2021 - see above). I do that. I install FusionPro VDP 10.1.11 again. Says it installed fine. Open Acrobat DC 2017. FusionPro is NOT THERE. Try rebooting. Try making sure FPro is registered. Yep. All checks out. Still no FusionPro. PLEASE HELP. I have a RUSH job that requires FusionPro. Ugh!:mad::confused:

Dan Korn October 5th, 2021 02:16 PM

Re: Ver 10.1.11 doesn't show in Acrobat DC 2017
 
Please contact Support to resolve this issue.

Tattoued October 6th, 2021 05:48 AM

Re: Ver 10.1.11 doesn't show in Acrobat DC 2017
 
I did... I didn't get anywhere with that, so thought I'd turn to the forum.

Tattoued October 6th, 2021 08:06 AM

Re: Ver 10.1.11 doesn't show in Acrobat DC 2017
 
Issue has been resolved.


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