Fellsway Posted August 16, 2021 Share Posted August 16, 2021 (edited) I updated my Mac version of FusionPro to version 12.1 and now I'm having issues with the Preview Record Selector. Now when I resize the preview window to make it smaller, it cuts off the record information at the bottom (shortest, longest, refresh, preview). It will not add a scroll bar on the right side. Also, I am unable to close any of the palette windows using the button on the top left. Same goes for not being able to close the Document Overview preview. Had that issue in the previous version though. FusionPro 12.1 OS Mojave Edited August 16, 2021 by Fellsway Quote Link to comment Share on other sites More sharing options...
Dan Korn Posted August 17, 2021 Share Posted August 17, 2021 I updated my Mac version of FusionPro to version 12.1 and now I'm having issues with the Preview Record Selector. Now when I resize the preview window to make it smaller, it cuts off the record information at the bottom (shortest, longest, refresh, preview). It will not add a scroll bar on the right side. Sorry for the trouble. I think if you expand it just a bit wider, the scroll bar will appear. You could also try the "Reset all" option from the menu, under FusionPro -> Palettes. Also, I am unable to close any of the palette windows using the button on the top left. Same goes for not being able to close the Document Overview preview. Had that issue in the previous version though. What previous version specifically? Quote Link to comment Share on other sites More sharing options...
Fellsway Posted August 17, 2021 Author Share Posted August 17, 2021 Dan, I was using V12.0.3 previously and using the latest version of Acrobat DC. I included an attachment to show whats going on. The left image is how it looks when I click on the Preview Selector Palette. The middle image shows what it looks like when I reduce the window and the right image is me expanding it. Resetting the palette didn't help. Quote Link to comment Share on other sites More sharing options...
Dan Korn Posted August 18, 2021 Share Posted August 18, 2021 Thanks for the picture. We haven't reproduced this here. What are your exact versions of Acrobat and macOS? Quote Link to comment Share on other sites More sharing options...
Fellsway Posted August 18, 2021 Author Share Posted August 18, 2021 MacOS Mojave Version 10.14.6 Acrobat Pro DC Version 2019.012.20034 PitStop Pro 13 update 2 Quote Link to comment Share on other sites More sharing options...
Fellsway Posted August 18, 2021 Author Share Posted August 18, 2021 (edited) I think i figured it out. I had a plugin called "PDFlib FontReporter". And once I removed it, the palettes resized correctly again. Thanks Dan! Sorry for the false alarm. btw... Love the new text extraction feature! Edited August 18, 2021 by Fellsway Quote Link to comment Share on other sites More sharing options...
Dan Korn Posted August 20, 2021 Share Posted August 20, 2021 I think i figured it out. I had a plugin called "PDFlib FontReporter". And once I removed it, the palettes resized correctly again. Great! We've had a few issues with conflicts with other plug-ins in the past. We do work with Enfocus to avoid conflicts with PitStop, but it's hard to do that with everyone. Hopefully we'll have a way to avoid the problem completely one of these days. Thanks Dan! Sorry for the false alarm. Sure. Thank you for following up. btw... Love the new text extraction feature! Glad to hear it! Thanks for the feedback. Quote Link to comment Share on other sites More sharing options...
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