daniel Posted June 29, 2015 Share Posted June 29, 2015 About two weeks ago one of my versioned products stopped working correctly. The preview works, but the download doesn't. My users get this error message, anyone have a clue what's going on? Our PTI rep doesn't. https://www.dropbox.com/s/ojh89s8lirhwtcs/Screen%20Shot%202015-06-22%20at%209.39.18%20AM.png?dl=0 Link to comment Share on other sites More sharing options...
FreightTrain Posted June 29, 2015 Share Posted June 29, 2015 daniel, This is really a question for support. I suggest submitting your inquiry and be specific about what portal, the product ID, more information about the download functionality that was working vs. now and include the actual error message.error code. Link to comment Share on other sites More sharing options...
daniel Posted June 29, 2015 Author Share Posted June 29, 2015 I've already contacted support, I didn't get any help. Here's another error message I get: https://www.dropbox.com/s/fiizunab9pd89b5/Screen%20Shot%202015-06-29%20at%2010.53.56%20AM.png?dl=0 Link to comment Share on other sites More sharing options...
FreightTrain Posted June 29, 2015 Share Posted June 29, 2015 daniel, I checked with both MacromCentral Support and FusionPro Support and neither have an inquiry from you. When you get Error's such as these: 8766389, 8726850, support will be able to assist. Who did you contact? Link to comment Share on other sites More sharing options...
daniel Posted June 29, 2015 Author Share Posted June 29, 2015 Our BRM said she forwarded our error to them 10 days ago. Link to comment Share on other sites More sharing options...
Recommended Posts