Gerard Posted January 8, 2013 Share Posted January 8, 2013 Hi, (Ihope I post at the right place…) A customer try to make his order in the online shop but has the message : "Mistake in calculation of taxes: the supplied data are not coherent with the demand(request) of calculation (ID:55)" (at the step "validation of the order). When I do the same order with my login, ther is no problem. If anyone knows what's goin' on (a mistake in user location or "elsewhere" form…), I would be really grateful. Gerard. Link to comment Share on other sites More sharing options...
jstehman Posted January 9, 2013 Share Posted January 9, 2013 I have an email about this from you as well, let's handle this that way for now and if it ends up being something other than user error that may be useful for other people to know I'll sum it up here. At this point it sort of sounds like the zip code doesn't match the city they entered, something like that but a total guess at this point. Jeff Stehman Technical Support | PTI Marketing Technologies | Printable Technologies, Inc. jstehman@pti.com | http://www.pti.com 858.847.6622 direct | 800.220.1727 office Link to comment Share on other sites More sharing options...
Gerard Posted January 9, 2013 Author Share Posted January 9, 2013 Thank you, you are right ! a zip code was entered in place of the city in the bill / ship adress… the order can be completed now. Thanks again ! G. Link to comment Share on other sites More sharing options...
jstehman Posted January 9, 2013 Share Posted January 9, 2013 Yep, that probably wouldn't work too well. Glad you got it figured out. Jeff Link to comment Share on other sites More sharing options...
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