bezaman Posted February 7, 2012 Share Posted February 7, 2012 i upgraded my computer to windows 7 64 bit and i purchased a new copy of fusion pro desktop but i can't seem to connect to my fusion pro direct server. i can see it on my network and all my other computers can connect to it but i just can't get it to work! any suggestions? Thanks. Link to comment Share on other sites More sharing options...
esmith Posted February 7, 2012 Share Posted February 7, 2012 Are your new copy of Desktop and your existing copy of Direct the same version? Link to comment Share on other sites More sharing options...
bezaman Posted February 7, 2012 Author Share Posted February 7, 2012 i don't know what version of Fusion Pro Direct i am using. Where can i find this? I am using Fusion Pro Desktop 7.2Plk Link to comment Share on other sites More sharing options...
Dan Korn Posted February 7, 2012 Share Posted February 7, 2012 i don't know what version of Fusion Pro Direct i am using. Where can i find this? I am using Fusion Pro Desktop 7.2Plk You need to go to the computer which is running FP Direct - not the FP Desktop machine, but the one you're connecting to - and either right-click on the FusionPro.exe file and look at its Properties, or run it in the command prompt. The FusionPro.exe file is probably in the folder "C:\Program Files\Printable\FusionPro". Link to comment Share on other sites More sharing options...
bezaman Posted February 7, 2012 Author Share Posted February 7, 2012 ok. it is version 7.0.3.0 Link to comment Share on other sites More sharing options...
bezaman Posted February 7, 2012 Author Share Posted February 7, 2012 so now what should i do? i have the latest version of FusionPro Desktop (7.2P1k) but the version on the server is 7.0.3.0. Do I need to upgrade my Fusion Pro Direct Server? Link to comment Share on other sites More sharing options...
Dan Korn Posted February 7, 2012 Share Posted February 7, 2012 so now what should i do? i have the latest version of FusionPro Desktop (7.2P1k) but the version on the server is 7.0.3.0. Do I need to upgrade my Fusion Pro Direct Server? Yes. The version of FP Direct or Server needs to be the same or newer than the version of FP Desktop which created the template. Older versions of the composition engine don't know about newer composition features in newer templates. Link to comment Share on other sites More sharing options...
bezaman Posted February 8, 2012 Author Share Posted February 8, 2012 where can i download the update for Fusion Pro Direct? Link to comment Share on other sites More sharing options...
esmith Posted February 8, 2012 Share Posted February 8, 2012 You use the same installer as Desktop but use the Direct serial number which you used for the current installation. It's the serial that is specific to Direct which "unleashes" the Direct-specific functionality of the installer. Link to comment Share on other sites More sharing options...
bezaman Posted February 8, 2012 Author Share Posted February 8, 2012 so i just want to make sure that if i install the new version of fusion pro direct that all my other users who have the older versions of fusion pro desktop will be ok after updating. they will still be able to connect after the update, right? Link to comment Share on other sites More sharing options...
esmith Posted February 8, 2012 Share Posted February 8, 2012 Correct. We have a similar setup where I work. FP Direct and my machine are on the latest version while the other users have 7.0 installed on their Desktops. I chalk it up to laziness. Link to comment Share on other sites More sharing options...
bezaman Posted February 13, 2012 Author Share Posted February 13, 2012 ok but do i need to buy a new copy? does this cost more money? i mean i have a copy of the latest fusion pro desktop that i just purchased and installed on my new computer but i can't use fusion pro direct until i upgrade. do i need to purchase another copy or can i just run the new fusion pro desktop install on my server that has fusion pro direct? Link to comment Share on other sites More sharing options...
esmith Posted February 13, 2012 Share Posted February 13, 2012 ok. it is version 7.0.3.0 Since your copy of Direct is already running 7.x, the upgrade is free. Just use the current Direct serial with the latest software version's installer (same one you used for your Desktop install if it's the same platform). Link to comment Share on other sites More sharing options...
bezaman Posted February 13, 2012 Author Share Posted February 13, 2012 ok. it says that there is another version already installed and that is should remove the existing version. if i do this, are you sure i will be ok? i guess that means i will have to setup all my users again in FPDirect. It doesn't seem like i can just upgrade. I have to uninstall and then reinstall. Link to comment Share on other sites More sharing options...
Dan Korn Posted February 13, 2012 Share Posted February 13, 2012 ok. it says that there is another version already installed and that is should remove the existing version. if i do this, are you sure i will be ok? i guess that means i will have to setup all my users again in FPDirect. It doesn't seem like i can just upgrade. I have to uninstall and then reinstall. Your FP Direct configuration will still be intact after uninstalling the older version and re-installing the new version. Everything will still work. Link to comment Share on other sites More sharing options...
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