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Old April 30th, 2015, 02:39 PM
S_Black's Avatar
S_Black S_Black is offline
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Location: Louisville, KY
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Cool Font not loading

I have a project that is calling for a particular font, and though I've loaded them, the Bold font does not display.
The font referenced is "Whitney". I have deleted the font family from my PC, reinstalled them, restarted Acrobat, and I am still not able to view the font. Here is what the log message displays when composing:
Quote:
Font <Whitney> bold style is not loaded, using normal style of this font family.
I have seen on another post that I may need to send my font to an ftp for analysis, but it's strange that the standard version of the font loads, but not the bold.

Any assistance or guidance would be appreciated.
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  #2  
Old April 30th, 2015, 03:04 PM
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Alex Marshall Alex Marshall is offline
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Default Re: Font not loading

If you apply the bold face to the text in the Fusionpro Variable Text Editor, and you view the output, does the font appear correctly?
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  #3  
Old May 4th, 2015, 05:31 AM
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Default Re: Font not loading

Yes Alex, to font does appear correctly in the Variable Text Editor
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Old May 5th, 2015, 09:24 AM
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S_Black S_Black is offline
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Default Re: Font not loading

Though I don't know what was wrong (and I would still like to understand why so that in future instances I can correctly fix), I was able to get the fonts working.

After deleting the fonts from PC, FusionPro\Fonts folder, and fonts.ini file, and reinstalling they still did not work.

I eventually unistalled them all again, converted from .otf to .ttf, installed the .ttf, and the fonts were recognized.
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Old May 5th, 2015, 09:33 AM
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Dan Korn Dan Korn is offline
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Default Re: Font not loading

Quote:
Originally Posted by S_Black View Post
Though I don't know what was wrong (and I would still like to understand why so that in future instances I can correctly fix), I was able to get the fonts working.
I would also like to understand what is wrong with the OTF font, so that we can fix the problem. But there's no way that anyone can analyze the problem without the font files.
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I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

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