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Old March 28th, 2016, 10:32 AM
S_Black's Avatar
S_Black S_Black is offline
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Join Date: Mar 2015
Location: Louisville, KY
Posts: 25
Default Producer Composing Single Page

I am running a trial version of Producer. Last Friday everything seemed to be running well. Today however, files that are sent to compose on Producer, output a single page only.

I can compose on my desktop fine, but not through Producer.

Here is the log for the output, I don't see anything in it that seems to indicate a problem. The job Monitor has a return code of "0".

Any assistance would be appreciated. And if necessary let me know any files to send.

Quote:
Job started 12:47:36 - 1459183656.
Creator: FusionPro(TM) VDP Producer (Single-Record) 9.3.29
Computer Name: PDMSRV
Current working folder: C:\Windows\system32
Temporary files folder: C:\Users\Public\Documents\PTI\FusionPro\TEMP_34464 \
Template File: \\pdmsrv\PioneerData\Lettershop\FP Producer Compositions\1459183655\CRE.dif
Input File: \\pdmsrv\PioneerData\Lettershop\FP Producer Compositions\1459183655\1459183655\03-25-16 2016week09_3b_vendorfile-presort.csv
Job Config File: \\pdmsrv\PioneerData\Lettershop\FP Producer Compositions\1459183655\1459183655\producer-job-n.FPProducerConfig
Composing record #1, input record 1
Copied file: \\pdmsrv\PioneerData\Lettershop\FP Producer Compositions\1459183655\1459183655\03-25-16 2016week09_3b_vendorfile-presort RE.pdf to \\pdmsrv\PioneerData\Lettershop\FP Producer Compositions\Proofs\03-25-16 2016week09_3b_vendorfile-presort RE.pdf
Job ended 12:47:38 - 1459183658.
Total Job Time: 2s
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Shawn Black
Pioneer Direct Marketing
Louisville, KY

VDP Creator 10.0.26 / Acrobat DC / Windows 10 x64
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  #2  
Old March 28th, 2016, 10:40 AM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
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Join Date: Aug 2008
Location: Chicago, IL
Posts: 4,320
Default Re: Producer Composing Single Page

I think the problem is here:
Quote:
Creator: FusionPro(TM) VDP Producer (Single-Record) 9.3.29
Did you recently re-register your Producer machine with a new serial number?

Anyway, please don't post your serial number here. You need to work with Support to get this straightened out.
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Dan Korn
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PTI Marketing Technologies | Printable | MarcomCentral
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I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

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  #3  
Old March 28th, 2016, 10:51 AM
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S_Black S_Black is offline
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Join Date: Mar 2015
Location: Louisville, KY
Posts: 25
Default Re: Producer Composing Single Page

That was it.

I went to check the registration on the server, and instead of "Renew Registration" it displayed "Initial Registration". Once clicked, I was able to compose the entire file.

Very strange. Thanks for your help.
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Shawn Black
Pioneer Direct Marketing
Louisville, KY

VDP Creator 10.0.26 / Acrobat DC / Windows 10 x64
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