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#1
February 1st, 2018, 03:45 PM
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Image not showing in Preview on Mac
When working off the server our images aren't showing in preview, they do show when we compose. We created a image resource and have it linked to the image on the server. This is only happening on the Mac's, preview shows correctly on a PC. If you place the image file on the desktop of the Mac and link the resource to it the preview works. We've tried both connecting by SMB and AFP. Has anyone ran across this before?
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#2
February 6th, 2018, 09:16 AM
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Re: Image not showing in Preview on Mac
Seems to work better if you use absolute paths instead of relative ones.
I think it has something to do with FusionPro creating a temporary file when previewing which is in a different folder than the current document. So it can't find the resource based on relative paths. You can also set the Search Path in the compose window under the advanced tab.
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#4
October 25th, 2018, 08:03 AM
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Re: Image not showing in Preview on Mac
This just started to happen to me. When composing the images are there.
I also tried making the image a resource. Created a rule that returned said resource. Applied the rule to the image box and nothing when Previewed. I have also tried a restart and having no other software running. Mac 10.13.6 Acrobate Build: 19.8.20080.306727 FusionPro® VDP Creator 10.0.26 Also tried copying the job over local and unmounted the network drive. Relinked the data file, checked that the resource was still "ok" and previewed. Same result, no preview. Next, I gave it the ol' try without extensions running (shift key down with restart) and nope that didn't do it either....hmmmmm Last edited by ThePorge; October 25th, 2018 at 01:32 PM..
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#5
October 25th, 2018, 02:38 PM
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Re: Image not showing in Preview on Mac
Quote:
Also, the versions of FusionPro, Acrobat, and your OS would be good to know.
__________________
Dan Korn FusionPro Developer / JavaScript Guru / Forum Moderator PTI Marketing Technologies | Printable | MarcomCentral  LinkedInI am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com. Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs. This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data. Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages. Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance. Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support. How To Ask Questions The Smart Way The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript. Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5. return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)}); 
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#6
October 30th, 2018, 11:15 AM
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Re: Image not showing in Preview on Mac
In my case, composing on the Mac the pictures are there, but when previewing I'm getting nothing. This was working fine and just stopped...I've tried about everything I can think of to clear this up.
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#8
November 1st, 2018, 11:39 AM
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Re: Image not showing in Preview on Mac
Are you sure that you're connected to the remote server?
Also, can you please try referencing one of the graphics with a full path? You can follow these steps:
__________________
Dan Korn FusionPro Developer / JavaScript Guru / Forum Moderator PTI Marketing Technologies | Printable | MarcomCentral LinkedInI am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com. Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs. This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data. Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages. Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance. Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support. How To Ask Questions The Smart Way The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript. Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5. return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
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