Image not showing in Preview on Mac

[Jeff Odom]

When working off the server our images aren't showing in preview, they do show when we compose. We created a image resource and have it linked to the image on the server. This is only happening on the Mac's, preview shows correctly on a PC. If you place the image file on the desktop of the Mac and link the resource to it the preview works. We've tried both connecting by SMB and AFP. Has anyone ran across this before?

[ScottHillock]

Seems to work better if you use absolute paths instead of relative ones.

I think it has something to do with FusionPro creating a temporary file when previewing which is in a different folder than the current document. So it can't find the resource based on relative paths.

You can also set the Search Path in the compose window under the advanced tab.

[Jeff Odom]

Thanks Scott,

I did try an absolute path but had no luck. I used the terminal and I also created a service to get the absolute path but had the same results.

[ThePorge]

This just started to happen to me. When composing the images are there.

I also tried making the image a resource. Created a rule that returned said resource. Applied the rule to the image box and nothing when Previewed.

I have also tried a restart and having no other software running.

Mac 10.13.6
Acrobate Build: 19.8.20080.306727
FusionPro® VDP Creator 10.0.26


Also tried copying the job over local and unmounted the network drive. Relinked the data file, checked that the resource was still "ok" and previewed. Same result, no preview.
Next, I gave it the ol' try without extensions running (shift key down with restart) and nope that didn't do it either....hmmmmm

[Dan Korn]

Originally Posted by Jeff Odom

When working off the server our images aren't showing in preview, they do show when we compose.

To clarify, when you say, "they do show when we compose," do you mean when you compose on your Mac? Or are you composing via Producer or online or some other remote composition?

Also, the versions of FusionPro, Acrobat, and your OS would be good to know.

[ThePorge]

In my case, composing on the Mac the pictures are there, but when previewing I'm getting nothing. This was working fine and just stopped...I've tried about everything I can think of to clear this up.

[Jeff Odom]

Yes, it is when previewing on the mac with Producer.

Mac 10.12
FusionPro 9.3
Acrobat XI

[Dan Korn]

Are you sure that you're connected to the remote server?

Also, can you please try referencing one of the graphics with a full path? You can follow these steps:

• Connect to the file share (via SMB or AFP).
• In the Finder, browse to the folder with one of the images in question.
• Do a "Get Info" on the file in the Finder.
• Copy the path from the "Where" entry in the Info window.
• Paste the path into a Graphic rule like so:
  

  return CreateResource("PASTE_FULL_PATH_HERE");

• Set that rule into a graphic frame.
• See whether it shows up when you preview or compose.