Jeff Odom Posted February 1, 2018 Share Posted February 1, 2018 When working off the server our images aren't showing in preview, they do show when we compose. We created a image resource and have it linked to the image on the server. This is only happening on the Mac's, preview shows correctly on a PC. If you place the image file on the desktop of the Mac and link the resource to it the preview works. We've tried both connecting by SMB and AFP. Has anyone ran across this before? Quote Link to comment Share on other sites More sharing options...
ScottHillock Posted February 6, 2018 Share Posted February 6, 2018 Seems to work better if you use absolute paths instead of relative ones. I think it has something to do with FusionPro creating a temporary file when previewing which is in a different folder than the current document. So it can't find the resource based on relative paths. You can also set the Search Path in the compose window under the advanced tab. Quote Link to comment Share on other sites More sharing options...
Jeff Odom Posted February 9, 2018 Author Share Posted February 9, 2018 Thanks Scott, I did try an absolute path but had no luck. I used the terminal and I also created a service to get the absolute path but had the same results. Quote Link to comment Share on other sites More sharing options...
ThePorge Posted October 25, 2018 Share Posted October 25, 2018 (edited) This just started to happen to me. When composing the images are there. I also tried making the image a resource. Created a rule that returned said resource. Applied the rule to the image box and nothing when Previewed. I have also tried a restart and having no other software running. Mac 10.13.6 Acrobate Build: 19.8.20080.306727 FusionPro® VDP Creator 10.0.26 Also tried copying the job over local and unmounted the network drive. Relinked the data file, checked that the resource was still "ok" and previewed. Same result, no preview. Next, I gave it the ol' try without extensions running (shift key down with restart) and nope that didn't do it either....hmmmmm Edited October 25, 2018 by ThePorge Quote Link to comment Share on other sites More sharing options...
Dan Korn Posted October 25, 2018 Share Posted October 25, 2018 When working off the server our images aren't showing in preview, they do show when we compose. To clarify, when you say, "they do show when we compose," do you mean when you compose on your Mac? Or are you composing via Producer or online or some other remote composition? Also, the versions of FusionPro, Acrobat, and your OS would be good to know. Quote Link to comment Share on other sites More sharing options...
ThePorge Posted October 30, 2018 Share Posted October 30, 2018 In my case, composing on the Mac the pictures are there, but when previewing I'm getting nothing. This was working fine and just stopped...I've tried about everything I can think of to clear this up. Quote Link to comment Share on other sites More sharing options...
Jeff Odom Posted October 30, 2018 Author Share Posted October 30, 2018 Yes, it is when previewing on the mac with Producer. Mac 10.12 FusionPro 9.3 Acrobat XI Quote Link to comment Share on other sites More sharing options...
Dan Korn Posted November 1, 2018 Share Posted November 1, 2018 Are you sure that you're connected to the remote server? Also, can you please try referencing one of the graphics with a full path? You can follow these steps: Connect to the file share (via SMB or AFP).In the Finder, browse to the folder with one of the images in question.Do a "Get Info" on the file in the Finder.Copy the path from the "Where" entry in the Info window.Paste the path into a Graphic rule like so:return CreateResource("PASTE_FULL_PATH_HERE");Set that rule into a graphic frame.See whether it shows up when you preview or compose. Quote Link to comment Share on other sites More sharing options...
ThePorge Posted July 23, 2019 Share Posted July 23, 2019 and this problem come again. Outputs to a pdf just fine, but when previewing the file (a pdf resource) does not show up. There is also a jpg variable image that does show up. I tried using the create resource option and get a "File does not exist" error. See attached screen shot of the error and the info window side by side. Any more ideas? Quote Link to comment Share on other sites More sharing options...
ThePorge Posted July 23, 2019 Share Posted July 23, 2019 Just wanted to include some shots of what I'm seeing Quote Link to comment Share on other sites More sharing options...
Dan Korn Posted July 23, 2019 Share Posted July 23, 2019 I suspect there's an intermittent connectivity issue between the Mac and the file server. Also, I'll note that AFP has been deprecated for some time in favor of SMB. Other than that, I'm not sure what I can do to diagnose the problem from here. Finally, I continue to be confused by you referring to "Producer." FusionPro VDP Producer is the name of our intermediate level product, where all jobs are sent to a Windows machine for composition, even from Mac clients. It seems that you're not using that, though. I think what you're using is FusionPro VDP Creator. Your "About FusionPro" box will confirm this. Quote Link to comment Share on other sites More sharing options...
ThePorge Posted July 23, 2019 Share Posted July 23, 2019 I unmounted the server and connected with smb. Relinked the file and it still didn't work. Next I moved the file to my desktop and linked to it there and finally it previewed correctly. ***The only reason we still use afp is dealing with Type 1 fonts and a old backlog of T1 fonts. If it was up to me I'd throw them suckers in the trash bin of history, but we still see them come from customers on a regular basis....pity. Quote Link to comment Share on other sites More sharing options...
Dan Korn Posted July 23, 2019 Share Posted July 23, 2019 I unmounted the server and connected with smb. Relinked the file and it still didn't work. Next I moved the file to my desktop and linked to it there and finally it previewed correctly. That's as I would expect. Like I said, it's hard to diagnose what the issue is with your network from here. ***The only reason we still use afp is dealing with Type 1 fonts and a old backlog of T1 fonts. If it was up to me I'd throw them suckers in the trash bin of history, but we still see them come from customers on a regular basis....pity. An upcoming version of FusionPro VDP will likely remove support for Type 1 fonts, and resource fork fonts in general. Quote Link to comment Share on other sites More sharing options...
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