Printaccel Posted March 4, 2009 Share Posted March 4, 2009 We have noticed that the preview images of products when viewed on a PC are horrible compared to when they are viewed on a MAC (which are crystal clear). Has anyone else noticed this? Is there a way to make the images clearer on a PC? Right now I am using PhotoShop's Save for Web Function, but I have tried saving the JPG and GIF several different ways and it doesn't seem to be any better. Any suggestions would be greatly appreciated. Most of our Clients are using PC's, especially laptops, so we really would like to find a solution. Thanks Tina Link to comment Share on other sites More sharing options...
Aislinn.FitzGerald Posted March 4, 2009 Share Posted March 4, 2009 Hi Tina, I haven't ever heard this complaint before. If you email me directly the store/product IDs in question and the thumbnail images you are working with I can help you out! Thanks! Link to comment Share on other sites More sharing options...
Printaccel Posted March 5, 2009 Author Share Posted March 5, 2009 Hi Aislinn, Thanks, I got a hold of Jeff at Tech Support. I will let you know what we come up with. Tina Link to comment Share on other sites More sharing options...
Scott Posted September 15, 2009 Share Posted September 15, 2009 any results on this one? Link to comment Share on other sites More sharing options...
IndexxPrep Posted March 11, 2010 Share Posted March 11, 2010 I have the same issue, although I have narrowed the issue a bit more. It seems that this is another IE issue. I have tested preview thumbnails in Firefox, Safari and IE 7 on Mac and PC (not sure if IE 8 is affected, I only test Firefox and Safari on Mac). The only one that shows up looking bad is in IE 7 on a PC. My hunch is that is has to do with the uploaded thumbnail image being interpolated when downsized for the reduced views in the catalog and in the ordering/versioning page. When you click on the thumbnail on the order/version page to bring up the full size it looks fine, but the standard (reduced) thumbnails have broken up type and look horrible. I have run into similar issues in flash when non-integral pixel dimensions are used (40.5 pixels rather than 40 or 41). Please let me know if this is something being worked on, I have a potential client that is really having a problem with this issue. Thanks in advance. -IndexxPrep Link to comment Share on other sites More sharing options...
jstehman Posted March 11, 2010 Share Posted March 11, 2010 Hello Aaron, I spoke to Jeff Gilliam today to get an example of this and I viewed it in Firefox, Chrome, Safari, Internet Explorer 7 and Internet Explorer 8 and the only one I could see any degredation of quality in was IE 7. That said it seems like it would be more of a Microsoft issue than our issue, but I will route this through engineering to see if there is anything that can be done. Jeff Stehman Technical Support Link to comment Share on other sites More sharing options...
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