possible bug Retail Store Carousel only works in Safari for Mac

[James]

I'm having some issues with the Retail Store Carousel in our store.

 

When using Firefox on my Mac, the Carousel Product View doesn't show up. Instead, it tells me to download the latest version of Silverlight (which I did) and it still doesn't work. EVERY TIME I click on Grid View, it takes me to an error page. Error ID 2998006. The error # changes every time.

 

When I use Safari on my Mac, the Carousel shows up and works perfectly.

 

When trying to view on a PC, it didn't work in Firefox or Internet Explorer.

 

My boss really loves how it looks in Safari and wants it to work all the time. I

 

Any Ideas?

 

Here's the link.

 

http://marcomcentral.app.pti.com/pennylane/pennylanepersonalized

[jstehman]

James,

 

As we discussed offline you got most of this figured out, except there does currently seem to be a conflict between Microsoft Silverlight and OS 10.6.8. If you do a Google search for something like "Silverlight 10.6.8" you'll find quite a bit of info about it. Not much we can do about that I'm afraid.

 

Jeff Stehman

Technical Support | PTI Marketing Technologies | Printable Technologies, Inc.

jstehman@pti.com | http://www.pti.com

858.847.6622 direct | 800.220.1727 office