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Recommended Browsers - Errors when trying to generate preview


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Posted

I'm running into some problems with some of my users not being able to generate previews either in the Basic or Advanced modes.

 

I'm assuming this is browser related to the individual user, but I'd be curious to know what pti recommends as the official browser to use.

Posted

Windows Platform:

Google Chrome™ 16.x

Microsoft® Internet Explorer® 7.0*, 8.0†, 9.0†

Mozilla® Firefox® 3.6, 9.0

*Dropdowns may not function if security update 2586448 is applied

†64 bit versions not supported

 

 

Macintosh Platform:

 

Google Chrome™ 16.x

Mozilla® Firefox® 3.6, 9.0

Safari™ 4.x, 5.xPTI Marketing Technologies encourages our customers to upgrade to latest patches of all supported browser versions.

Posted
Does the preview feature use any sort of flash? Or are there any sort of plug-ins that would be required for the preview to view? Even for the Basic view?
Posted

The Basic view doesn't require anything special but the Enhanced view does require Flash. If a user has their view set to Enhanced but does not have Flash, there will be a message in the preview window stating that they need Flash or should switch to Basic View.

 

Jeff Stehman

Technical Support | PTI Marketing Technologies | Printable Technologies, Inc.

[email protected] | http://www.pti.com

858.847.6622 direct | 800.220.1727 office

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