aethere Posted March 16, 2012 Posted March 16, 2012 I'm running into some problems with some of my users not being able to generate previews either in the Basic or Advanced modes. I'm assuming this is browser related to the individual user, but I'd be curious to know what pti recommends as the official browser to use.
ehazzard Posted March 19, 2012 Posted March 19, 2012 Windows Platform: Google Chrome™ 16.x Microsoft® Internet Explorer® 7.0*, 8.0†, 9.0† Mozilla® Firefox® 3.6, 9.0 *Dropdowns may not function if security update 2586448 is applied †64 bit versions not supported Macintosh Platform: Google Chrome™ 16.x Mozilla® Firefox® 3.6, 9.0 Safari™ 4.x, 5.xPTI Marketing Technologies encourages our customers to upgrade to latest patches of all supported browser versions.
aethere Posted March 19, 2012 Author Posted March 19, 2012 Perfect Eric! thanks! I'll see if it' ancient systems that's causing all the problems.
aethere Posted March 22, 2012 Author Posted March 22, 2012 Does the preview feature use any sort of flash? Or are there any sort of plug-ins that would be required for the preview to view? Even for the Basic view?
jstehman Posted March 22, 2012 Posted March 22, 2012 The Basic view doesn't require anything special but the Enhanced view does require Flash. If a user has their view set to Enhanced but does not have Flash, there will be a message in the preview window stating that they need Flash or should switch to Basic View. Jeff Stehman Technical Support | PTI Marketing Technologies | Printable Technologies, Inc. [email protected] | http://www.pti.com 858.847.6622 direct | 800.220.1727 office
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