Go Back   MarcomCentral (PTI) and FusionPro User Communities > Support > Issues, Questions, Etc.

Notices

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old July 19th, 2019, 07:22 AM
Mike Metroka Mike Metroka is offline
Forum n00b
 
Join Date: May 2019
Location: St. Petersburg, FL
Posts: 5
Default Slow preview

FP is taking 3-5 minutes to show the preview.
This is a scenario with no images and only 1-10 records.
I do not think it is a path issue as I have moved the files to the desktop for a more streamlined simpler path.
It seemed to start when I upgraded the MacOS from High Sierra to Mojave 10.14.4.
Updating to 10.14.5 did not help.
I think it may have something to do with 32 vs. 64 bit.

MacOS 10.14.5 (the latest)
FP 10.1.11 (the latest)
Reply With Quote
  #2  
Old July 22nd, 2019, 09:50 AM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
FusionPro Senior Engineer / Forum Moderator
 
Join Date: Aug 2008
Location: Chicago, IL
Posts: 4,549
Default Re: Slow preview

Does this happen for all templates, or just one particular one? If you open up, say, the Frodo Travel tutorial, is that slow to preview as well?
__________________
Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
LinkedIn

I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
Reply With Quote
  #3  
Old July 22nd, 2019, 12:51 PM
Mike Metroka Mike Metroka is offline
Forum n00b
 
Join Date: May 2019
Location: St. Petersburg, FL
Posts: 5
Default Re: Slow preview

All templates regardless of how many records, as few as 1 even!
I just tried that one and it took 5 minutes.
Problem started when I upgraded to MacOS Mojave.
Reply With Quote
  #4  
Old July 22nd, 2019, 01:36 PM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
FusionPro Senior Engineer / Forum Moderator
 
Join Date: Aug 2008
Location: Chicago, IL
Posts: 4,549
Default Re: Slow preview

Quote:
Originally Posted by Mike Metroka View Post
All templates regardless of how many records, as few as 1 even!
I just tried that one and it took 5 minutes.
"That one?" Which one? You mean the Frodo tutorial?
Quote:
Originally Posted by Mike Metroka View Post
Problem started when I upgraded to MacOS Mojave.
Upgraded from what version? I can tell you that we do most of our testing on Mojave, and don't see this problem. Also, the vast majority of users are on Mojave, and they don't have this problem either. You might want to simply try reinstalling FusionPro.
__________________
Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
LinkedIn

I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
Reply With Quote
  #5  
Old July 23rd, 2019, 07:32 AM
Mike Metroka Mike Metroka is offline
Forum n00b
 
Join Date: May 2019
Location: St. Petersburg, FL
Posts: 5
Default Re: Slow preview

Yes, sorry "that one" was referring to the Frodo template that you suggested.
I have reinstalled FP several times.
Reply With Quote
  #6  
Old July 23rd, 2019, 09:17 AM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
FusionPro Senior Engineer / Forum Moderator
 
Join Date: Aug 2008
Location: Chicago, IL
Posts: 4,549
Default Re: Slow preview

Quote:
Originally Posted by Mike Metroka View Post
Yes, sorry "that one" was referring to the Frodo template that you suggested.
I have reinstalled FP several times.
Okay, thanks. Unfortunately, there's not much for me to go on to examine what's going on with your computer in the context of this thread. I suggest contacting Support.
__________________
Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
LinkedIn

I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
Reply With Quote
  #7  
Old July 23rd, 2019, 11:23 AM
scotts scotts is offline
Junior Community Member
 
Join Date: Feb 2011
Location: Zeeland, MI, USA
Posts: 42
Default Re: Slow preview

Might want to check on how many fonts you have loaded. If you have around 500 loaded, that could be part of your problem. Something to look at.
Reply With Quote
  #8  
Old July 29th, 2019, 12:53 PM
Mike Metroka Mike Metroka is offline
Forum n00b
 
Join Date: May 2019
Location: St. Petersburg, FL
Posts: 5
Default Re: Slow preview

Removing some fonts worked!
I had 385 fonts loaded total.
Removed about 100 and it worked.
I've never seen this problem in 10 years of using FP.

Thank you for your help!
Reply With Quote
  #9  
Old July 29th, 2019, 02:50 PM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
FusionPro Senior Engineer / Forum Moderator
 
Join Date: Aug 2008
Location: Chicago, IL
Posts: 4,549
Default Re: Slow preview

Quote:
Originally Posted by Mike Metroka View Post
Removing some fonts worked!
I had 385 fonts loaded total.
Removed about 100 and it worked.
I've never seen this problem in 10 years of using FP.

Thank you for your help!
An upcoming version of FusionPro VDP on Mac will have many font improvements, including the removal of the limitation on the number of fonts that can be loaded.
__________________
Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
LinkedIn

I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 06:46 AM.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
(c) 2011, PTI Marketing Technologies™, Inc.