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  #1  
Old June 7th, 2012, 11:53 AM
dennis.wolfers dennis.wolfers is offline
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Join Date: Jun 2012
Posts: 24
Default Disappearing Rules

On several occasions I've had rules disappear. It only happens to rules created with a wizard (switch, drag & drop, etc.), but only if they are not converted to JavaScript, so I routinely convert all rules to JavaScript.

Recently, I had a very complex and time critical job in which I neglected to convert one of my rules to JavaScript, and that rule disappeared between the time I composed my proof file and the time I composed production files. I made no changes in the interim; nor did I close the file or make any other modifications other than settings in the composition dialogs.

Unfortunately, the entire job got printed wrong, and had to be re-printed at substantial cost to my employer.
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  #2  
Old June 7th, 2012, 01:10 PM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
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Join Date: Aug 2008
Location: Chicago, IL
Posts: 4,502
Default Re: Disappearing Rules

I'm sorry to hear that. Which version of FusionPro are you using? There were some issues like this in older versions, but as far as I know they have been fixed in the latest release.

And of course, the general advice with all computer programs is to save often.
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Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
LinkedIn

I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
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  #3  
Old June 7th, 2012, 01:37 PM
dennis.wolfers dennis.wolfers is offline
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Join Date: Jun 2012
Posts: 24
Default Re: Disappearing Rules

7.1P1c and composing on FP Server.

Your advice about saving, while good generally, would assure the loss of the rule permanently in this case. In fact, I was able to find (and recover) the rule on the server among the submitted jobs, and track down when it disappeared by looking at the sequence of jobs submitted to the server.

This has been an ongoing problem for more than a year (several years?), and across multiple versions of FP. At what rev. do you believe it was resolved?
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  #4  
Old June 7th, 2012, 04:17 PM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
FusionPro Senior Engineer / Forum Moderator
 
Join Date: Aug 2008
Location: Chicago, IL
Posts: 4,502
Default Re: Disappearing Rules

So you're saying that the rule disappears from the template PDF when you save it? I haven't heard of that problem before. What OS and Acrobat version?

There was a bug (FP-11181 and related) where rules would be deleted when the Edit Flat File option was invoked or a Data Definition file was imported. This was fixed in version 6.2. I don't know about any other cases of rules disappearing.

If you can post a job and/or a series of steps to reproduce the problem (or at least a general description of your typical workflow), including the exact versions of FusionPro, Acrobat, and your operating system, for all machines on which the template is opened, and either post it here or send it to Support, I will definitely investigate.
__________________
Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
LinkedIn

I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
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  #5  
Old June 8th, 2012, 09:25 AM
dennis.wolfers dennis.wolfers is offline
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Join Date: Jun 2012
Posts: 24
Default Re: Disappearing Rules

I've used FP since its early life as DL100, and gradually increased my sophistication as a user, learning JavaScript, etc.

I'm presently running under Windows XP SP3 (all patches applied), using Acrobat 9. As I mentioned, the problem has persisted across multiple versions of OS, FP and Acrobat.

Though this particular project was never opened anywhere else, we have two other workstations running FP under XP and Win 7(64bit) respectively and Acrobat 8.

I should be able to provide before and after snapshots of the project in question from the server, but they'll be large files. Where and how may I send (FTP?) them to you?

The disappearing rule problem is very unpredictable. Sometimes, as in this case, it happens mid session, with no trigger that I can identify. When I first encountered it, it seemed to happen when opening a template, as if the missing rule were simply skipped during loading. In that case, if I closed the template without saving, the rule would be there when I re-opened the file. If I happened to save before I realized that the rule was missing, it was un-recoverable.
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  #6  
Old June 8th, 2012, 01:39 PM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
FusionPro Senior Engineer / Forum Moderator
 
Join Date: Aug 2008
Location: Chicago, IL
Posts: 4,502
Default Re: Disappearing Rules

Quote:
Originally Posted by dennis.wolfers View Post
I should be able to provide before and after snapshots of the project in question from the server, but they'll be large files. Where and how may I send (FTP?) them to you?
Please contact FusionProSupport@PTI.com. Our Support engineers can provide an FTP upload location. Thanks!
__________________
Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
LinkedIn

I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
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  #7  
Old June 8th, 2012, 02:12 PM
dennis.wolfers dennis.wolfers is offline
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Join Date: Jun 2012
Posts: 24
Default Re: Disappearing Rules

OK, I've identified the before and after composition jobs. They're uploading now. The rule that disappeared is named "Single Type". The only actions I took between the two composition jobs were to pick a different data source and change the name of the output file.
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  #8  
Old June 8th, 2012, 02:18 PM
dennis.wolfers dennis.wolfers is offline
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Join Date: Jun 2012
Posts: 24
Default Re: Disappearing Rules

The upload finished; they're in a subdirectory called "for Dan Korn".
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  #9  
Old June 8th, 2012, 02:26 PM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
FusionPro Senior Engineer / Forum Moderator
 
Join Date: Aug 2008
Location: Chicago, IL
Posts: 4,502
Default Re: Disappearing Rules

Quote:
Originally Posted by dennis.wolfers View Post
The upload finished; they're in a subdirectory called "for Dan Korn".
I don't see the folder. Can you try uploading again, maybe to a folder without spaces in the name?
__________________
Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
LinkedIn

I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
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  #10  
Old June 8th, 2012, 02:31 PM
dennis.wolfers dennis.wolfers is offline
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Join Date: Jun 2012
Posts: 24
Default Re: Disappearing Rules

It's at:
//FusionPro TechSupport Jobs/forDanKorn/
I removed the spaces.
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