daniel

Here's a video demonstrating the problem better: https://www.youtube.com/watch?v=olrVRrp-Ef0

good to know, thanks!

Thanks for your continued serious look into this issue and for your well thought out and honest explanation. I learned a lot from it. Good to know that this effort might help others out there. Looking forward to the solve, I know it's in good hands. Merry Christmas!

find anything weird with my version of arial unicode ms?

Thanks Dan. I picked Droid Fallback because of this article https://en.wikipedia.org/wiki/List_of_CJK_fonts They list Arial unicode MS and Droid San Fallback as Pan-Unicode fonts which is what I'm looking for because we have locations around the world that want to type in english and their native languages. Since I couldn't get the Arial unicode MS to work, I tried other fonts like that. I've also tried using Adobe Acrobat XI, but still had the same problem with Arial unicode. I've emailed the fonts to support.

Does it help any to know that all the CJK fonts that are useable except for Arial Unicode preview in FusionPro with the latin characters collapsed like this? https://www.dropbox.com/s/qoi3xvu35zl8kgt/Screen%20Shot%202015-12-11%20at%202.06.00%20PM.png?dl=0

The fonts are free, you can download them here: Droid Sans Fallback https://github.com/android/platform_frameworks_base/tree/master/data/fonts Noto CJK https://www.google.com/get/noto/help/cjk/ Source is the same thing as Noto, so no need to make that work. Apple SC Gothic Neo comes with any mac. But I don't really need to make this work, I was just using it to test. Arial Unicode MS comes with every computer I believe, so you should have that. This is really the only font I want to make work. The rest are backups if I can't get this one to work. It must mean something FusionPro isn't showing these fonts correctly or refusing to let me use them. Again though, Asian support is enabled and MacRoman is off like everyone has been instructing me to do.

Maybe we should forget about the PC issue and focus on the Mac. The reason why is I only installed FusionPro on a PC temporarily to see if my Mac was the problem. But now I no longer have that PC. I'm back to my Mac. I can't load any of my special CJK fonts into FusionPro. Here are the list of the fonts that don't show up in FusionPro: Droid Sans Fallback Noto Sans Mono CJK SC Source Hans Pro CJK SC Apple SC Gothic Neo Apple Gothic is useable in FusionPro but when I preview it looks like the Marcom issue. Latin characters are collapsed. Arial Unicode MS is useable in FusionPro and looks right in preview, but doesn't work right when I collect the assets file and upload to MarcomCentral as you saw in the screenshot. A person from Graphics Support collected a similar template and I uploaded their assets file and it worked fine in MarcomCentral. But when I collect the same template on my own, I result in the same problem. So it must be something on my FusionPro software wrong. They had me reinstall it several times, same issue happened. And the PC also had the same issue with a clean install. Here are my files: https://www.dropbox.com/s/vrk10u12nzo8gur/fonts.ini?dl=0 https://www.dropbox.com/s/4yfmpusww19rnop/fonts.err?dl=0 Thanks for your responsiveness!

The font on my Mac is Source Hans Pro TW. It's not installed on the PC, but when I load fonts in FusionPro it shows up in the PTI folder. I also installed Arial Unicode MS on the PC in the fonts folder and when I load fonts it doesn't show up in the PTI folder.

"Font A" is usable in different programs on the computer. I also look at Mac Font Book and Windows Fonts to see what fonts are installed. They don't match exactly with the fonts in FusionPro. The fonts are in all user folders and in the system libraries. I think there's an issue keeping it from loading CJK fonts. Asian is enabled. MacRoman is unchecked. The problem started on my Mac, I only used the PC to determine if it was a Mac problem. I don't use the PC otherwise. Both had the same results though. What is the version of FusionPro on the Mac computer? I have the latest one from the website, 9.3 What is the version of Mac OS X on the Mac computer? Latest version, El Capitan What is the version of Acrobat on the Mac computer? Latest version Adobe Acrobat Pro DC What program/utility are you using to determine the list of installed fonts on the Mac computer? Default system ones What is the version of FusionPro on the Windows computer? 9.3 What is the version of Windows on the Windows computer? I'm not sure how to find this out What is the version of Acrobat on the Windows computer? Latest version Adobe Acrobat Pro DC What program/utility are you using to determine the list of installed fonts on the Windows computer? The windows Font folder

Yeah I don't understand your questions. What question do you need answered? I'm using two computers, a Windows computer and a Mac.

Sorry, the reason I didn't answer your questions is because I don't really understand most of your questions. Here's what I can figure, I don't have a programming background: Version: FusionPro VDP Creator 9.3.26 Paths: ? /Library/Fonts Font Utilities: None? Fontbook on Mac?

https://www.dropbox.com/s/vi27rx7225lg57g/Screen%20Shot%202015-12-10%20at%2011.50.41%20AM.png?dl=0 https://www.dropbox.com/s/iac14av4runmnsb/Screen%20Shot%202015-12-10%20at%2011.24.03%20AM.png?dl=0

I've tried support, not really getting any solutions. They keep telling me to reinstall things. The basic problem is in FusionPro it looks like this: https://www.dropbox.com/s/vi27rx7225...%20AM.png?dl=0 And in Marcom when it's uploaded it looks like this: https://www.dropbox.com/s/iac14av4ru...%20AM.png?dl=0 I think it's a font collecting issue. Latin characters are not tracked out. Also any other big CJK fonts I install on my computer won't be loaded to FusionPro. Not sure if the issue is related.

I thought because there's a program called FusionPro Server that it's uploading the fonts to a server. Also, my PC doesn't have "Font A" so why is "Font A" appearing when I load all fonts? It must be getting it from somewhere other than itself? I just want to reset everything so maybe any corrupt fonts can be removed.

I'm not sure how FusionPro works. All i know is that when I go on a different computer that doesn't have "Font A" and I choose to load all fonts from FusionPro "Font A" appears in the PTI folder. So I assume it's pulling the font from a server. I think the fonts on that server are corrupt, so I want to know how to delete everything on there so I can start fresh. The reason why the assets.dat is different is because one is from my computer (27mb) and the other is from a PTI developer's computer. I can't figure out why my computer's assets.dat doesn't work. I need to figure out a fix on my computer though because as I develop more templates or tweak the ones developed by PTI I will recollect the job and upload it.

Hi Dan, is there a way to clear the fonts that FusionPro server loaded. Maybe one of them is corrupt. I tried going on another computer and loading fonts from there, but all I see is the old fonts I loaded on my other computer, it looks like it's stuck.

Here you go thanks! http://images.printable.com/pFusion3Temp/vmzkasqs.msg Job started 11:25:55 - 1449602755. Creator: FusionPro VDP Producer (API) 9.3.20 Computer Name: SDPFI02 Current working folder: D:\US\ImageServer\bin Temporary files folder: C:\Users\Public\Documents\PTI\FusionPro\TEMP_7652\ Template File: \\sdfsc02.dc.pti.com\tempvol\tmp\vmzkasqs.dif Input File: \\sdfsc02.dc.pti.com\tempvol\tmp\vmzkasqs.xml Job Config File: \\sdfsc02.dc.pti.com\tempvol\tmp\vmzkasqs.cfg Unknown Tag /p ignored. The <graphic> tag for copyhole "Photo" is missing a "file" or "resource" attribute; the invalid tag is ignored. Composing record #1, input record 1 Font <Arial Unicode MS> italic style is not loaded, using normal style of this font family. Unknown Tag /p ignored. Job ended 11:25:59 - 1449602759. Total Job Time: 4s

sorry, took a while to figure out what you meant by output window. here you go: Job started 17:04:50 - 1449536690. Creator: FusionPro VDP Producer (API) 9.3.20 Computer Name: SDPFI04 Current working folder: D:\US\ImageServer\bin Temporary files folder: C:\Users\Public\Documents\PTI\FusionPro\TEMP_8824\ Template File: \\sdfsc02.dc.pti.com\tempvol\tmp\z0q2ku5v.dif Input File: \\sdfsc02.dc.pti.com\tempvol\tmp\z0q2ku5v.xml Job Config File: \\sdfsc02.dc.pti.com\tempvol\tmp\z0q2ku5v.cfg The <graphic> tag for copyhole "Photo" is missing a "file" or "resource" attribute; the invalid tag is ignored. Composing record #1, input record 1 Font <Arial Unicode MS> italic style is not loaded, using normal style of this font family. Job ended 17:04:56 - 1449536696. Total Job Time: 6s

Thanks for the advice Dan. Support told us to uncheck the “MacRoman” option in composition settings in FusionPro, but it was already unchecked.

I'm trying to switch a font so i can use chinese characters while using the same template. It looks right in fusionpro, but when i put it in marcom i get this (see attached file). Seen this problem before? I have it switching the page of the pdf to achieve the switch.

got it, thanks Dan.

I think Text Inset is something I'm looking for except I want the user to be able input the number to set the Text Inset. Is that something I can assign to a field?

thanks for the quick reply! On second thought how can I just add padding defined by pts or pixels to a text frame so that the first text inputed by the user will start in a different position? Or is that way you gave me the best way to define starting position of the text?

I want to control the size of a space before a text field. I was thinking of using the space above attribute. Is there a way to make the user input a number for the space above?