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  #1  
Old May 22nd, 2013, 01:18 PM
ReminderVDP ReminderVDP is offline
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Default Graphic Box doesn't use file from Data

In my layout, a graphic frame does not use the image file specified in the data. It used the image file in a different location in the layout just fine. In the .msg file, this error is given:

PDF of EPS image \\fusionpro\Graphic_Files\HR001.eps may be cropped to the size of the original EPS image.

Support suggested converting the EPS to a PDF or re-sizing the image to the graphic frame. The graphic frame is set up to Best Fit. This is the only logo not showing up in a set of 1500 records. Is there any other options?
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  #2  
Old May 22nd, 2013, 03:59 PM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
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Default Re: Graphic Box doesn't use file from Data

All EPS graphics are converted to PDF for PDF output. The message about the cropping should be benign.

Does the graphic work when composing locally in Acrobat? I'll bet it's a permissions issue. When the EPS graphic is converted to PDF, the PDF is created in the same folder as the EPS. This requires not just read permissions to the UNC path for the FP Direct account, but write permissions as well.
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Dan Korn
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PTI Marketing Technologies | Printable | MarcomCentral
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I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

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The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
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  #3  
Old May 23rd, 2013, 09:16 AM
ReminderVDP ReminderVDP is offline
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Default Re: Graphic Box doesn't use file from Data

Everything is in one folder on the server and I have all the permissions to write and place/remove files from that folder. Why would it print fine on another template in the same PDF, using the same exact logo, but not on another template in the same PDF?
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  #4  
Old May 23rd, 2013, 12:57 PM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
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Default Re: Graphic Box doesn't use file from Data

Quote:
Originally Posted by ReminderVDP View Post
Everything is in one folder on the server and I have all the permissions to write and place/remove files from that folder.
When you say, "I have all the permissions," do you mean your own account with which you're logged in, or do you mean the account specified in the FusionPro Direct Configuration app? It's the one in the configuration app that matters.
Quote:
Originally Posted by ReminderVDP View Post
Why would it print fine on another template in the same PDF, using the same exact logo, but not on another template in the same PDF?
That's impossible for me to know in the abstract. I would probably need to look at the files.

If you could answer my question about whether it works when composing the job locally in Acrobat, versus via FP Direct, that would give me something to go on.
__________________
Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
LinkedIn

I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
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