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  #1  
Old October 15th, 2014, 09:59 AM
sandig@customprinters.com sandig@customprinters.com is offline
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Default JLYT files fail to Indigo ProdPro

We are writing JLYT format on variable jobs with Fusion Pro Creator 9.2.31. We send to hotfolder for a HP Indigo PRoduction Pro Server / Indigo 7500 press. The JLYT files fail at the server.

We write PPML files from Fusion pro, and those process through Producution Pro without error.

I am wanting to try JLYT because we have noticed the press slower vrs faster with JLYT files from SmartStream (which process through the server without error) vrs PPML from Fusion Pro.

The JLYT files fail at the server. Does anyone else experience this or know why?
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  #2  
Old October 15th, 2014, 10:20 AM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
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Default Re: JLYT files fail to Indigo ProdPro

Can you be more specific about the failure? Is there an error message of some kind?
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Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
LinkedIn

I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
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  #3  
Old October 15th, 2014, 11:49 AM
sandig@customprinters.com sandig@customprinters.com is offline
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Default Re: JLYT files fail to Indigo ProdPro

The Production does not seem to give specific errors. It was a router error originally. We rebooted it, and resent and attached the resulting message.

We have tried other JLT files and those also fail to process. I cannot tell you the specific error. It could have been something vague like "failed to import". I am trying to discover if there is something about the JLYT from Fusion Pro that causes an error. Maybe others have experienced similar issue.

I also attached the file we are trying to process. It is a simple test file. Not a real job.
Attached Files
File Type: pdf Three Names Test.pdf (42.0 KB, 2 views)
File Type: pdf prod pro Jlt error.pdf (111.4 KB, 6 views)
File Type: zip 3Names-Output.jlt.zip (60.2 KB, 2 views)
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  #4  
Old October 15th, 2014, 01:46 PM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
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Join Date: Aug 2008
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Default Re: JLYT files fail to Indigo ProdPro

Quote:
Originally Posted by sandig@customprinters.com View Post
The Production does not seem to give specific errors. It was a router error originally. We rebooted it, and resent and attached the resulting message.

We have tried other JLT files and those also fail to process. I cannot tell you the specific error. It could have been something vague like "failed to import". I am trying to discover if there is something about the JLYT from Fusion Pro that causes an error. Maybe others have experienced similar issue.

I also attached the file we are trying to process. It is a simple test file. Not a real job.
Okay, let me try asking this way: What is the expected result when you place the output file in the hot folder? And what is the actual result? And exactly how are those two results different?
__________________
Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
LinkedIn

I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
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  #5  
Old October 15th, 2014, 01:49 PM
sandig@customprinters.com sandig@customprinters.com is offline
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Join Date: Feb 2010
Posts: 62
Default Re: JLYT files fail to Indigo ProdPro

The expected result is a processed JLYT file in production pro- ready to print.

The actual result is an 'error' in production pro - resulting in no file to print.

Can HP Production Pro process JLYT files from Fusion Pro? If so, what is wrong with mine?
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  #6  
Old October 16th, 2014, 10:31 AM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
FusionPro Senior Engineer / Forum Moderator
 
Join Date: Aug 2008
Location: Chicago, IL
Posts: 4,540
Default Re: JLYT files fail to Indigo ProdPro

We took a look at the files you posted. The JLYT file you supplied processed successfully on our QA RIP, which is an HP Indigo Production Pro 4.5. What version are you running?

Also, is the problem specific to FusionPro output? In other words, are there other (non-FusionPro) jobs that process, or does everything fail for you? There should be some sample JLYT jobs available with the RIP.

Anyway, there's not much for us to go on from the error message you posted. At this point, I think your best bet is to contact HP Support and ask them what exactly that "could not transfer the job to the device in route" message means and how to fix it on the RIP.

Finally, if you're using PPML, you may see faster processing if you check the "Use Original Graphics" box on the PPML Options dialog.
__________________
Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
LinkedIn

I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
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  #7  
Old October 16th, 2014, 11:09 AM
sandig@customprinters.com sandig@customprinters.com is offline
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Join Date: Feb 2010
Posts: 62
Default Re: JLYT files fail to Indigo ProdPro

Any recent JLYT files from Fusion Pro have failed on our Production Pro Rip.
Product version 4.625 I-fix4
Build I9
System Manager Version 2.1.74
JLYT from HP SmartStream software process fine.

Your feedback is very helpful. I am thinking there is a font issue on our Production Pro. Fonts not loaded or recognized by production pro (such as Arial in the test files) are causing the job to fail.

Your test proves that our JLYT file from Fusion Pro works and therefore this should not be a fusion pro issue.

We did another test, and found changing the font to courier or helvetica in the test file, and writing another JLYT. The file successfully processes through our ProdPro.

My next step is to contact HP support.

Thank you.
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