alisha Posted April 18, 2017 Share Posted April 18, 2017 Since upgrading from FusionPro 9 to 10, my co-worker is having issues with .jpgs not showing up in preview on her computer. I open up the same template files on my computer, and I can see the .jpgs during preview. The only difference in our set up is that she is using Acrobat DC, and I'm using Acrobat Pro. The .jpgs are not added as a resource since we don't need any rules associated the graphic frame. The .jpgs are only for previewing purposes, and the file name is defined in the sample data file. All of our templates are behaving this way since the upgrade, so we don't believe it is a template specific issue. However, I've attached a super simple template if you'd like to take a look anyway. Again, Acrobat DC is not displaying the .jpg in preview mode but Acrobat Pro is. Any help is appreciated!Test Template.zip Quote Link to comment Share on other sites More sharing options...
Dan Korn Posted April 18, 2017 Share Posted April 18, 2017 What operating system and version? Also, when you say, "Acrobat Pro," what specific version of Acrobat (9, 10, 11, etc.)? If you do a Compose instead of a preview on the DC machine, does the image show up then? Are there any messages about it in the composition log (.msg) file? Quote Link to comment Share on other sites More sharing options...
alisha Posted April 20, 2017 Author Share Posted April 20, 2017 The machine with Acrobat DC is on Windows 7 Prof SP 1, and the machine with Adobe Acrobat Pro version 10.1.16 is on Windows 7 Enterprise SP 1. When composing on the DC machine, the image doesn't show up on output and has this message: Job started 16:06:13 - 1492632373. Creator: FusionPro VDP Creator 10.0.3 Computer Name: EMILY-PC Current working folder: C:\Users\emily\Desktop\CSK Test Template 4.13.17\Compose Temporary files folder: C:\Users\emily\AppData\Local\Temp\ Template File: C:\Users\emily\Desktop\CSK Test Template 4.13.17\CSK Test Template.pdf Input File: C:\Users\emily\Desktop\CSK Test Template 4.13.17\csk-text_sampledata.txt Composing record #1, input record 1 my_error_exit_jpeg: longjmp Graphic is not found or is not processed properly: C:\Users\emily\Desktop\CSK Test Template 4.13.17\Test Photo 1.jpg Check for file existence and that it is of the proper format. Graphic is not found or is not processed properly: C:\Users\emily\Desktop\CSK Test Template 4.13.17\Test Photo 1.jpg Check for file existence and that it is of the proper format. Graphic is not found or is not processed properly: C:\Users\emily\Desktop\CSK Test Template 4.13.17\Test Photo 1.jpg Check for file existence and that it is of the proper format. Graphic is not found or is not processed properly: C:\Users\emily\Desktop\CSK Test Template 4.13.17\Test Photo 1.jpg Check for file existence and that it is of the proper format. Graphic is not found or is not processed properly: C:\Users\emily\Desktop\CSK Test Template 4.13.17\Test Photo 1.jpg Check for file existence and that it is of the proper format. Failed to load graphic file C:\Users\emily\Desktop\CSK Test Template 4.13.17\Test Photo 1.jpg Job ended 16:06:13 - 1492632373. Total Job Time: However, when composing using Adobe Acrobat Pro, there's no error message and output looks good. Quote Link to comment Share on other sites More sharing options...
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