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Old April 21st, 2017, 08:18 AM
PMKoenig PMKoenig is offline
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Join Date: Mar 2013
Location: Burlington, KY
Posts: 24
Default Composition issues between 10.0 and 9

I am composing a file to PDF. Then I am sending the file to someone to print. I also send him the pdf with the fusion pro numbering template in it. When he opens the file with the fusion pro numbering in it he cannot see any of the rules. I am using version 10 and he is using version 9. We are only using a graphic rule for the background and a sequential numbering rule for the numbers. Any thoughts? Thanks!
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Old April 21st, 2017, 07:41 PM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
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Join Date: Aug 2008
Location: Chicago, IL
Posts: 4,327
Default Re: Composition issues between 10.0 and 9

This isn't really a composition issue. Can you be more specific about what versions you're using? Is your friend using FusionPro 9.0? 9.1? 9.2? 9.3?

In general, a FusionPro templates can only be opened or composed in the same version, or a newer version, than than the version that the template was saved/collected from. So you can open a template saved from version 9 in version 10, but not the other way around. That said, it might work if you collect the template in version 10 and check the "Preserve 9.1 Collect Format" box.
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I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

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