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Old October 5th, 2021, 01:07 PM
Tattoued Tattoued is offline
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Join Date: Mar 2010
Posts: 30
Exclamation Ver 10.1.11 doesn't show in Acrobat DC 2017

Well... long story. I'll try to make it short but informative. Having issues with Acrobat. Last update for some reason decided to not show ruler guide previews anymore which I REALLY need. Contact Adobe support. They say uninstall and reinstall. Keep in mind I JUST USED FusionPro VDP ver 10.1.11 in Acrobat DC 2021 YESTERDAY. Was working fine. Sooooo, I uninstall and reinstall, not realizing it would WIPE all my 3rd party installs. Ok so I think no prob, I'll just reinstall them all. Two of them worked fine (both of those were legacy programs from 2018), but not FusionPro. Nope. It said Acrobat was not installed on my computer, which it is. We haven't updated in some time (post covid - expenses have to be limited - just now getting back up and running) and are still running ver 10.14.5 on our Mac. So I'm told to downgrade Acrobat to DC 2017 since FPro 10.1.11 doesn't support 2021 (even though it was working fine on 2021 - see above). I do that. I install FusionPro VDP 10.1.11 again. Says it installed fine. Open Acrobat DC 2017. FusionPro is NOT THERE. Try rebooting. Try making sure FPro is registered. Yep. All checks out. Still no FusionPro. PLEASE HELP. I have a RUSH job that requires FusionPro. Ugh!
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Old October 5th, 2021, 02:16 PM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
FusionPro Senior Engineer / Forum Moderator
Join Date: Aug 2008
Location: Chicago, IL
Posts: 4,647
Default Re: Ver 10.1.11 doesn't show in Acrobat DC 2017

Please contact Support to resolve this issue.
Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
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Old October 6th, 2021, 05:48 AM
Tattoued Tattoued is offline
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Join Date: Mar 2010
Posts: 30
Default Re: Ver 10.1.11 doesn't show in Acrobat DC 2017

I did... I didn't get anywhere with that, so thought I'd turn to the forum.
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Old October 6th, 2021, 08:06 AM
Tattoued Tattoued is offline
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Join Date: Mar 2010
Posts: 30
Default Re: Ver 10.1.11 doesn't show in Acrobat DC 2017

Issue has been resolved.
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