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  #1  
Old February 18th, 2016, 01:10 PM
seymoujd seymoujd is offline
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Posts: 40
Default Font issues after install of OS X El Capitan

Has anyone else had font issues In FusionPro after migrating to El Capitan. Our family of brand fonts was working fine in FP before but now that I am running OS X 10.11.3 they have disappeared.

I have:

I have double checked to make sure that fonts are validated.
Cleared the cache.
Loaded Fonts.
Did a fresh Install of FP.
I even went back to the font foundry website and downloaded first hand files of the fonts and repeated the whole process without success.

Checking the fonts.err file reveals that not only are there no errors on the fonts in question but the fonts don't even show up in the file.

Anyone else experiences this and know what to do about it?
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  #2  
Old February 18th, 2016, 01:11 PM
Alex Marshall's Avatar
Alex Marshall Alex Marshall is offline
FusionPro VDP Support
 
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Location: Chicago,Illinois
Posts: 380
Default Re: Font issues after install of OS X El Capitan

You indicated these were Microsoft Window fonts as originally purchased from the font foundry, correct?
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  #3  
Old February 18th, 2016, 01:13 PM
seymoujd seymoujd is offline
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Default Re: Font issues after install of OS X El Capitan

This is what the site lists the format as:

Mac & Win OpenType - PostScript Flavor (.otf)
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  #4  
Old February 19th, 2016, 09:36 AM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
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Location: Chicago, IL
Posts: 4,305
Default Re: Font issues after install of OS X El Capitan

We could help more if we knew what version of FusionPro you're running. There's a patch build with some fixes for El Capitan. But in general, font issues are hard to diagnose here on the forum.
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Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
LinkedIn

I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
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  #5  
Old February 19th, 2016, 09:53 AM
seymoujd seymoujd is offline
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Join Date: Jul 2014
Posts: 40
Default Re: Font issues after install of OS X El Capitan

I am running VDP Designer 9.3.22 and Acrobat 10.1.16

Last edited by seymoujd; February 19th, 2016 at 09:56 AM..
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  #6  
Old February 23rd, 2016, 09:15 AM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
FusionPro Senior Engineer / Forum Moderator
 
Join Date: Aug 2008
Location: Chicago, IL
Posts: 4,305
Default Re: Font issues after install of OS X El Capitan

The 9.3.26 build supports El Capitan:
http://static.pti.com/downloads/Fusi...ro_v9.3.26.pkg
__________________
Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
LinkedIn

I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
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  #7  
Old February 23rd, 2016, 09:17 AM
seymoujd seymoujd is offline
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Join Date: Jul 2014
Posts: 40
Default Re: Font issues after install of OS X El Capitan

Do I need to uninstall existing FP or will this install over existing?
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