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Old July 7th, 2022, 10:30 AM
J_Ruskin J_Ruskin is offline
Junior Community Member
Join Date: Oct 2016
Posts: 14
Default Fonts won't load in version 12.1

Hello. I have a question I hope somebody can help me with. I can't load a font that I have used over and over in past. It won't load. I have loaded the font in Font Explorer X Pro, I have reset fonts and reloaded fonts 50 times and nothing!! I have loaded this font into Font Book, reset fonts reloaded another 50 times and nothing!! I have restarted numerous times and nothing, no font. What is the trick to loading and using fonts? This is super frustrating spending hours trying to load a simple font!! I thought it was supposed to be easier to load and use fonts in the newer version of FusionPro?? Am I doing something wrong? What is the proper way to get fonts to work??
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Old July 7th, 2022, 11:31 AM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
FusionPro Senior Engineer / Forum Moderator
Join Date: Aug 2008
Location: Chicago, IL
Posts: 4,671
Default Re: Fonts won't load in version 12.1

Sorry you're having trouble. As I always say, it's difficult to analyze font problems in the context of this forum. And we don't allow proprietary fonts to be posted here.

Your best bet is to contact Support, with as much information as possible, including:
  • the exact versions of FusionPro, Acrobat, your third-party font tools, and your operating system,
  • the relevant font file(s), and
  • your fonts.ini, fonts.err, and fonts.update.err files (from "C:\Users\Public\Documents\PTI\FusionPro\" on Windows or "/Library/Preferences/PTI/FusionPro/" on Mac).

That said, you can look in those fonts.ini, fonts.err, and fonts.update.err files for some clues about the font and how it was (or wasn't) processed by the font loader.

With FP 11, you should be able to restart Acrobat to pick up any changes to the activated fonts on your system, and this should work with third-party font utilities, though we haven't tested with every font utility out there.

It's possible that the font is showing up with a different name in FP 11 and 12 than in older versions. Versions of FusionPro to FP 11, especially on Mac, used older names, such as QuickDraw names, for some fonts. Also, in order to support all styles of a font family with lots of width and bold variations, some font families are broken up into multiples (whereas prior to FP11, many of those styles were not available at all in FusionPro).

On Mac, you can go into the Text Editor, right-click, and select Font -> Show Fonts, and that will bring up the system font palette, where you can select fonts the "Mac" way, and see all the styles in a family, and once you select a family and typeface there, the font drop-down on the Text Editor should show you the name that FusionPro has chosen for that style.
Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral

I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

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