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  #1  
Old October 5th, 2020, 08:15 AM
DSweet's Avatar
DSweet DSweet is offline
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Default Images with Masks for transparency

Our clients believe that sending us a .tif file with a mask applied to it makes it a transparent image. "It works for other vendors ... why not you?" is the usual response I get when I ask for a "corrected image". We've even lost a few clients because of this limitation.

FusionPro does not seem to recognize a masked image as transparent. I need to individually read in each and every image file that comes to us into Photoshop, convert the mask layer into a path feature, delete the pixels that were masked out, remove the mask layer altogether and then crop the resulting image down in order for FusionPro to now see the .tif file as a transparent image. I know there are other file formats that I could use such as a .png but that only works in the RGB color space not cmyk. So far this has not been a daunting task. However our newest client has given me 2,000+ images that I will need to do that to.

Is there any one that experience in FusionPro being able to read a masked area of a graphic as a transparent image? Am I missing some setting or not having a high enough version of FusionPro to be able to do this?

Thank you.
.
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  #2  
Old October 5th, 2020, 10:02 AM
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ThomasLewis ThomasLewis is offline
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Default Re: Images with Masks for transparency

This is not a long term solution, but you should be able to setup a batch process with an action in Photoshop.

You would need to batch open each image, use the layer as a selection mask, crop, then save as a PDF. The PDF wont show the checkerboard background but it should retain the transparency in FusionPro.
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  #3  
Old October 5th, 2020, 10:31 AM
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Dan Korn Dan Korn is offline
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Default Re: Images with Masks for transparency

Can you please post an example of the TIFF file? Also, what output format are you using?
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Dan Korn
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I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

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  #4  
Old October 7th, 2020, 08:02 AM
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DSweet DSweet is offline
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Default Re: Images with Masks for transparency

Below is one image that is just placed by itself on top of a plain colored field. The folder labeled "bottles" contains a sample of the images provided. The folder labeled as "output" shows the pdf file resulting from this setup.

The actual job calls for these bottle images to be placed on top of a postcard background and they are variable depending on the certain buying habits and tastes of their customers.
.
Attached Files
File Type: zip BottleTest.zip (5.15 MB, 6 views)
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David A. Sweet
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FusionPro Desktop and Server 10.0.26
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  #5  
Old October 21st, 2020, 03:30 PM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
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Default Re: Images with Masks for transparency

Thanks. I talked to our product manager about this. It's a very old known issue. It's under consideration for a future release. If you contact Support, you can request the priority to be escalated. Sorry I can't give you better news right now.
__________________
Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
LinkedIn

I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
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