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  #1  
Old May 31st, 2022, 12:33 PM
sandyinc sandyinc is offline
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Default Gotham Bold is showing only Italic with no way to turn off

When I use this font it is displaying only the italic version and the bold/italic are greyed out so I can't turn them off. I don't even have the italic variation loaded for this. Ideas? Thanks in advance.

I'm on a Mac using Fusion Pro 12.0.3.
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  #2  
Old May 31st, 2022, 04:51 PM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
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Default Re: Gotham Bold is showing only Italic with no way to turn off

It seems that FusionPro thinks you have only one style of the Gotham font loaded.

It's almost impossible to diagnose problems like this in the context of this forum, as there's no way to determine what the cause is without more information, possibly an examination of the fonts installed on your system. That's why my signature says to address any font issues to Support.

That said, you could look in the files fonts.ini, fonts.err, and fonts.update.err, in the folder "/Library/Preferences/PTI/FusionPro". The fonts.ini file will list which fonts are loaded, and the .err files will have some information about how the fonts ended up grouped the way they are. You could attach those files (though not the actual font files) here, but again, as my signature notes, I won't really be able to look at them unless you go through Support.

You could also look at the Font Book app to see which styles of the Gotham font are installed and activated on your system.

If you do install any new fonts, you'll need to quit and restart Acrobat in order for FusionPro to pick them up.
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Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
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I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
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  #3  
Old June 1st, 2022, 07:55 AM
sschardan sschardan is offline
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Default Re: Gotham Bold is showing only Italic with no way to turn off

I have had FusionPro act this way if I only have one style of a font loaded. When I load the font family, it behaves much better. And as Dan stated, this does require a restart of Acrobat.
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  #4  
Old June 2nd, 2022, 07:58 AM
sandyinc sandyinc is offline
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Default Re: Gotham Bold is showing only Italic with no way to turn off

Thanks Dan and Sschardan! I will go through those things and see what I can do. This font is a nightmare even with Indesign and other Adobe products so no surprise it's not acting right in Fusion Pro. My biggest problem is that I only use FP once every year or so, so there is a re-learning curve Thanks for reminding me of some things I hadn't tried. Will report back success or failure and I will reach out to support if need be.
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  #5  
Old June 2nd, 2022, 10:45 AM
sandyinc sandyinc is offline
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Default Re: Gotham Bold is showing only Italic with no way to turn off

Ok. So a couple things...

First, I don't see the fonts.ini file anymore in the Fusion Pro folder. Didn't that go away with later versions? If not, maybe I'm looking in the wrong place? I'm in Library/Application Support/PTI/Fusion Pro.

Second... I have all the variations of Gotham loaded. They are OTF fonts in case that matters. I have also tried making sure JUST the Bold and Medium are loaded (which are all I need) and that still doesn't work. Fusion Pro still sees the Bold as Bold-Italic (it calls it bold but actually renders italic).

Does that help at all get me closer to a solution that doesn't involve support?
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  #6  
Old June 2nd, 2022, 11:04 AM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
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Default Re: Gotham Bold is showing only Italic with no way to turn off

Quote:
Originally Posted by sandyinc View Post
First, I don't see the fonts.ini file anymore in the Fusion Pro folder. Didn't that go away with later versions? If not, maybe I'm looking in the wrong place? I'm in Library/Application Support/PTI/Fusion Pro.
As I noted in my previous post, it's in "/Library/Preferences/PTI/FusionPro", like always.

What changed in FP 11 is that you don't need to load fonts anymore; new fonts get loaded automatically when Acrobat starts. But the fonts.ini still keeps track of them.
Quote:
Originally Posted by sandyinc View Post
Second... I have all the variations of Gotham loaded. They are OTF fonts in case that matters. I have also tried making sure JUST the Bold and Medium are loaded (which are all I need) and that still doesn't work. Fusion Pro still sees the Bold as Bold-Italic (it calls it bold but actually renders italic).
Well, FusionPro doesn't think there's a non-italic style loaded, even if you (think you) have those styles installed.

So those two styles show up as non-Italic in the Font Book app? Can you see the styles in another app, like Text Edit?
Quote:
Originally Posted by sandyinc View Post
Does that help at all get me closer to a solution that doesn't involve support?
Maybe. Like I said, you could post the fonts.ini file here. But you can't post font files here. So it's all trying to look at your system through a keyhole. Support can set up a remote session to look at your computer if needed.
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Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
LinkedIn

I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
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  #7  
Old June 6th, 2022, 10:04 AM
sandyinc sandyinc is offline
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Default Re: Gotham Bold is showing only Italic with no way to turn off

Thanks Dan. I was actually able to sort it by deleting the fonts.ini file and letting it rebuild. I was looking in the wrong place. Thanks as always for your patience.
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  #8  
Old June 7th, 2022, 10:41 AM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
FusionPro Senior Engineer / Forum Moderator
 
Join Date: Aug 2008
Location: Chicago, IL
Posts: 4,655
Default Re: Gotham Bold is showing only Italic with no way to turn off

Quote:
Originally Posted by sandyinc View Post
Thanks Dan. I was actually able to sort it by deleting the fonts.ini file and letting it rebuild. I was looking in the wrong place. Thanks as always for your patience.
Thanks for the update.

In the future, instead of manually deleting fonts.ini, you can go into the FusionPro app, from the Server menu, and select Reset Fonts.
__________________
Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
LinkedIn

I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
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