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Old June 26th, 2017, 01:26 PM
gdellaiera gdellaiera is offline
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Join Date: Nov 2016
Posts: 78
Default Font not loading

Hi, I've been working on uploading fonts & seem to always run into issues. I was able to go through & read the error log and get the following:

No TTF image for font: BC-KievitOT-Book
No TTF or PFA file found for font: BC-KievitOT-Book
Copied TTF file "/Library/Fonts/STIXSizTwoSymBol.otf" to "/Library/Preferences/PTI/FusionPro/Fonts/STIXSizeTwoSym-Bold.otf" for font: STIXSizeTwoSym-Bold
tff_to_pfa_and_fnt: Font /Library/Preferences/PTI/FusionPro/Fonts/STIXSizeTwoSym-Bold.otf

Does anyone know what this means? I have no idea.

Thanks
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  #2  
Old June 26th, 2017, 01:56 PM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
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Join Date: Aug 2008
Location: Chicago, IL
Posts: 4,361
Default Re: Font not loading

It's extremely unlikely that anyone here on the User Forum will be able to help you with an issue with a specific font, and uploading the proprietary font to this publicly-accessible forum would almost certainly violate the font's license. You should contact Support.
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Dan Korn
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I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

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  #3  
Old June 26th, 2017, 02:10 PM
gdellaiera gdellaiera is offline
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Default Re: Font not loading

Ok that is what I figured. I sent out to support but haven't heard anything back on the error. I just not sure what it means so I was looking for any type of an answer
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