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  #1  
Old April 14th, 2017, 01:17 PM
TimKinsella TimKinsella is offline
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Default getting a certain font!

I've looked thru the "Fonts" threads & have tried a few things..

But I can't get "proximanova-regular-webfont.ttf" to load for a variable text frame!

"Load new fonts"
"Load all fonts"
Put the font in the Mac's /Library/Fonts folder
Put the font in /Library/Preferences/PTI/FusionPro/Fonts folder
Activated in Suitcase
Restarted Acrobat & FusionPro after "Load all/new fonts"
Restarted the Mac itself

That font won't show up in my text frame list! ( other Proxima Nova's do, but not "regular"!

Help? ( I admit I'm a newbie at this, but... I'm getting variable graphics to switch out, etc. pretty proud of myself there, I just need this one font available!!!)

Thanks..
Tim
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  #2  
Old April 14th, 2017, 01:19 PM
TimKinsella TimKinsella is offline
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Default Re: getting a certain font!

I'm sorry... Mac OS 10.11.6 (el Capitan) & FusionPro 9.3.26
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  #3  
Old April 14th, 2017, 02:10 PM
Dan Korn's Avatar
Dan Korn Dan Korn is online now
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Default Re: getting a certain font!

Please direct all font questions to FusionProSupport@PTI.com.

In general, we cannot guarantee interoperability with third-party font management utilities. We recommend using the Font Book application that comes with Mac OS X to manage fonts.

That said, you may need to restart the computer in between changing the set of active fonts in Extensis Suitcase and doing a Loads Fonts in FusionPro.
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Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
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I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
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  #4  
Old April 14th, 2017, 02:13 PM
TimKinsella TimKinsella is offline
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Default Re: getting a certain font!

Darn - I have done the "restart" thing..

Is this forum not an OK place to ask how people solve 'font-loading' problems?

Sorry - It seemed like the right place to post?

Thanks...
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  #5  
Old April 14th, 2017, 06:13 PM
Dan Korn's Avatar
Dan Korn Dan Korn is online now
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Default Re: getting a certain font!

Quote:
Originally Posted by TimKinsella View Post
Darn - I have done the "restart" thing..
Yes, but as I said, I think you did it at the wrong time, and that you need to perform the steps you enumerated in a different order.

Again, you said you did things in this order:
Quote:
Originally Posted by TimKinsella View Post
Activated in Suitcase
Restarted Acrobat & FusionPro after "Load all/new fonts"
Restarted the Mac itself
But you need to do those things in this order:
  • Activate the font (in Suitcase or Font Book).
  • Restart the computer.
  • Do a "Load all/new fonts".
  • Restart Acrobat and FusionPro.

Quote:
Originally Posted by TimKinsella View Post
Is this forum not an OK place to ask how people solve 'font-loading' problems?

Sorry - It seemed like the right place to post?
You can ask about font loading problems here, but you're not likely to get answers.

The thing is, another user is very unlikely to be able to help you with a problem with a particular font (which they probably don't have, and which you are not allowed to post here in this public forum, as most fonts are proprietary), and with the particular setup you have in terms of your specific operating system, font utilities on your computer, and other things unique to your configuration.

Support is in a much better position to diagnose these kinds of problems. You can send them the font file in question without violating its licensing. They can offer specific suggestions based on your configuration. They also the ability to do certain kinds of troubleshooting that are not readily available to other users, such as activating and interpreting special diagnostics.
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Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
LinkedIn

I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});

Last edited by Dan Korn; April 14th, 2017 at 06:23 PM..
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  #6  
Old April 14th, 2017, 06:34 PM
Dan Korn's Avatar
Dan Korn Dan Korn is online now
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Join Date: Aug 2008
Location: Chicago, IL
Posts: 4,361
Default Re: getting a certain font!

Also, I wonder whether the font is actually being loaded, but perhaps its name in the list is different than what you expect.

If the font's family name is "Proxima Nova" and the style is "Regular", then it will show up in the font drop-down list simply as "Proxima Nova", without the "Regular" style designation.

This is mainly to ensure interoperability with Windows, which organizes fonts by families. Also, designations such as "Regular" and "Normal" are superfluous, since, in the absence of any other style designation, the Regular style (neither bold nor italic) of the font family is implied.

Also, on Mac, some fonts may appear in the list with shortened "QuickDraw" font names, due to legacy (backward compatibility) issues.
__________________
Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
LinkedIn

I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
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  #7  
Old April 18th, 2017, 02:10 PM
TimKinsella TimKinsella is offline
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Location: Houston, TX
Posts: 5
Default Re: getting a certain font!

Dan - my 'sequence of steps' was not necessarily chronological, but I understand you thinking it may be so. I was just listing things I had tried. ( actually several times, in several sequences!)

I -knew- It wasn't loaded; I know about font family naming anomalies.. I looked deeply & tried several sample compositions anyway. I just had to confirm for myself ... and did.

That said - I did eMail support & they replied very promptly! ( I LOVE good customer support! Thanks PTI!)

They had me install a patch release of 9.3.36, replacing my 9.3.26 - that fixed my issues immediately!

ALL IS WELL!

Thanks, Dan, for trying to help, and all the help I see you providing in these forums!
Much appreciated!!
-Tim
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