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Old August 27th, 2014, 01:36 PM
seymoujd seymoujd is offline
Junior Community Member
Join Date: Jul 2014
Posts: 40
Default Having trouble getting Fusion Pro to load specific fonts

I am trying to get Fusion Pro to load all the faces of our brand font. When I first ran the Load Fonts function it recognized the bold face and the light face but none of the others. I went through an deleted duplicates of the font on my machine and loaded them again with no change. Next I deleted and reinstalled the fonts, ran Load Fonts again and this time Fusion Pro didn't show any of the type faces. Now after a few more attempts at Load Fonts the font name will show up on Fusion Pro but non of the typefaces.
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Old August 27th, 2014, 01:56 PM
Alex Marshall's Avatar
Alex Marshall Alex Marshall is offline
FusionPro VDP Support
Join Date: Sep 2008
Location: Chicago,Illinois
Posts: 384
Default Re: Having trouble getting Fusion Pro to load specific fonts

Locate the "fonts.err" file. This file is located:
Mac HD: Library : Preferences : PTI : Fusionpro: Fonts

Open in a Text Editor or Notepad. Query this file to see what is being reported about the fonts .
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Old August 27th, 2014, 02:31 PM
seymoujd seymoujd is offline
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Join Date: Jul 2014
Posts: 40
Default Re: Having trouble getting Fusion Pro to load specific fonts

It says "Error: Could not get Font Format" What does this mean? My fonts are open type is that a problem?
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Old August 27th, 2014, 02:52 PM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
FusionPro Senior Engineer / Forum Moderator
Join Date: Aug 2008
Location: Chicago, IL
Posts: 4,462
Default Re: Having trouble getting Fusion Pro to load specific fonts

These kinds of problems are basically impossible to analyze without (a) knowing the exact versions of FusionPro and the operating system, and (b) examining the font files. You should specify the exact versions of FusionPro and (presumably) Mac OS X in your post, but font files can't generally be posted to a public forum such as this one without violating their license terms. Therefore, you should send the fonts, along with the other information, to FusionProSupport@PTI.com for analysis.
Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral

I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

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The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

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Old August 27th, 2014, 03:05 PM
ScottHillock ScottHillock is offline
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Join Date: Mar 2010
Posts: 94
Default Re: Having trouble getting Fusion Pro to load specific fonts

Try first restarting FusionPro. With FusionPro open deactivate the fonts, then reactivate them. Then in FusionPro, Load New Fonts. Restart FusionPro again, and they should be in there.
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font issue, fonts, load fonts

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