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#1
September 26th, 2017, 07:57 AM
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Wrong Color Output
I always import a file from InDesign so I can embed the correct fonts & colors, but I am having trouble with one color specifically; Pantone 370 C. Its loaded into FusionPro correctly but when I export it, all the CMYK values get mixed up.
They are supposed to be: C = 28 M= 0 Y = 81 K = 45 They export as: C = 65.37 M= 25.93 Y = 100 K = 8.79 Has anyone else run into this issue before? 
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#2
September 26th, 2017, 10:25 AM
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Re: Wrong Color Output
FusionPro version? InDesign version? Acrobat version? OS version? Maybe post the InDesign file?
__________________
Dan Korn FusionPro Developer / JavaScript Guru / Forum Moderator PTI Marketing Technologies | Printable | MarcomCentral  LinkedInI am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com. Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs. This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data. Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages. Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance. Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support. How To Ask Questions The Smart Way The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript. Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5. return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)}); 
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#3
September 26th, 2017, 11:31 AM
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Re: Wrong Color Output
FusionPro 10.0.16 InDesign CC 2017 Acrobat DC MAC OS X El Capitan 10.11.16
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#4
September 26th, 2017, 01:17 PM
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Re: Wrong Color Output
Quote:
Can you please post the InDesign file? Or an example file that demonstrates the issue?
__________________
Dan Korn FusionPro Developer / JavaScript Guru / Forum Moderator PTI Marketing Technologies | Printable | MarcomCentral LinkedInI am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com. Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs. This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data. Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages. Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance. Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support. How To Ask Questions The Smart Way The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript. Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5. return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
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#5
September 27th, 2017, 07:34 AM
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Re: Wrong Color Output
Here is the pdf output/print ready file for the business card. I pulled this file into adobe Illustrator & highlighted the name & clicked on the color. This is where I found the values to be different from InDesign & FusionPro.
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#6
September 27th, 2017, 10:40 AM
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Re: Wrong Color Output
Quote:
__________________
Dan Korn FusionPro Developer / JavaScript Guru / Forum Moderator PTI Marketing Technologies | Printable | MarcomCentral LinkedInI am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com. Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs. This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data. Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages. Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance. Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support. How To Ask Questions The Smart Way The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript. Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5. return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
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#7
September 27th, 2017, 12:37 PM
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Re: Wrong Color Output
Dan, maybe I'm missing something but i keep getting 'invalid file' when I try to upload the InDesign file. Is there a specific way to upload them here?
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#8
September 27th, 2017, 02:46 PM
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Re: Wrong Color Output
Quote:
__________________
Dan Korn FusionPro Developer / JavaScript Guru / Forum Moderator PTI Marketing Technologies | Printable | MarcomCentral LinkedInI am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com. Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs. This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data. Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages. Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance. Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support. How To Ask Questions The Smart Way The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript. Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5. return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
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#9
September 27th, 2017, 02:56 PM
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Re: Wrong Color Output
Here's the file
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#10
September 27th, 2017, 04:11 PM
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Re: Wrong Color Output
I don't see any colors that are wrong between the InDesign and PDF files that you posted. Both have the CMYK color "New Color Swatch" (C 65, M 26, Y 100, K 35) on the frame at the lower left, and the Spot color "PANTONE 370 C" on the frame at the lower right. The Spot color in InDesign doesn't have a CMYK equivalent; it's actually a LAB color (L 54, A 27, B 50).
Do you mean that the wrong color is being exported to the Color dictionary in the FusionPro template? That's a known issue, where LAB colors are not converted to CMYK correctly. That's fixed in a patch build of the FusionPro VDP 10 InDesign plug-in. You can contact Support to get a download link for the patched plug-in.
__________________
Dan Korn FusionPro Developer / JavaScript Guru / Forum Moderator PTI Marketing Technologies | Printable | MarcomCentral LinkedInI am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com. Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs. This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data. Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages. Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance. Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support. How To Ask Questions The Smart Way The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript. Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5. return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
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