lance Posted July 24, 2013 Share Posted July 24, 2013 I am having an issue with FusionPro VDP when collecting files for uploading to MarcomCentral. After first launching Acrobat, the collect feature works as it should. However, after the first collect, any subsequent collect attempts get written to the same folder as the first collect, no matter where I choose them to be collected. So, if I collect the files for product_1 into the product_1 folder, then move on to product_2 and try to collect those files into the product_2 folder, it will write into the product_1 folder, even though I clearly chose the product_2 location in the collect dialog box. If, in the meantime, I have deleted the product_1 folder, I will then get an error when trying to collect. First I get a dialog box that reads: Collect finished with possible errors. Please check the log file in <>. (OK)(View Log) If I choose (View Log) I get a second box that reads: Failed to collect files, error no.: -50 Then a finder window opens to ComputerName > HardDrive Name > Applications > Adobe Acrobat X Pro > Adobe Acrobat Pro.app > Contents > MacOS There is no log file at this location. If I quit and restart Acrobat, the first collect will work fine again, but then subsequent ones will try writing to that same location again. It is pretty annoying to have to relaunch Acrobat every time I need to collect files to ensure they are getting written to the correct location. Any suggestions? Quote Link to comment Share on other sites More sharing options...
Alex Marshall Posted July 24, 2013 Share Posted July 24, 2013 We have identified this issue which is specific to the Apple Macintosh build for Fusionpro and will have a patch release to fix the problem soon. Thanks for your patience with this matter and we do apologize for the inconvenience. Quote Link to comment Share on other sites More sharing options...
mclisa81 Posted July 26, 2013 Share Posted July 26, 2013 Actually this is the same issue I'm having using Fusionpro 9.0.3 on the PC. Although I only need to quit out of acrobat once after getting this error Collect finished with possible errors. Please check the log file in <>. I do need to move the previous files I have collected otherwise it will overwrite them, even though I've made new folders for the subsequent collects, it always overwrites. Quote Link to comment Share on other sites More sharing options...
Dan Korn Posted July 29, 2013 Share Posted July 29, 2013 The issue is not specific to Mac. It's on Windows as well. We have a fix, which will be included in a 9.1 patch release soon. Quote Link to comment Share on other sites More sharing options...
marci Posted January 10, 2014 Share Posted January 10, 2014 Dan - I'm still having this issue and I downloaded FusionPro in November of 2013. I'm assuming I have 9.1 release, but not sure. If I do have 9.1 release and still having this problem how can I fix? I have to close and reopen Acrobat every time I switch templates. If I don't the files save to the previous template folder I had open and I get collect errors. Also, it will often crash Acrobat completely. Quote Link to comment Share on other sites More sharing options...
marci Posted January 10, 2014 Share Posted January 10, 2014 I just found the "About FusionPro" in Acrobat and I am running 9.1.0. Quote Link to comment Share on other sites More sharing options...
Dan Korn Posted January 10, 2014 Share Posted January 10, 2014 Dan - I'm still having this issue and I downloaded FusionPro in November of 2013. I'm assuming I have 9.1 release, but not sure. If I do have 9.1 release and still having this problem how can I fix? I have to close and reopen Acrobat every time I switch templates. If I don't the files save to the previous template folder I had open and I get collect errors. Also, it will often crash Acrobat completely. Please contact FusionProSupport@PTI.com. Quote Link to comment Share on other sites More sharing options...
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