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  #1  
Old August 16th, 2021, 08:51 AM
Fellsway Fellsway is offline
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Default Issues with 12.1 update.

I updated my Mac version of FusionPro to version 12.1 and now I'm having issues with the Preview Record Selector. Now when I resize the preview window to make it smaller, it cuts off the record information at the bottom (shortest, longest, refresh, preview). It will not add a scroll bar on the right side. Also, I am unable to close any of the palette windows using the button on the top left. Same goes for not being able to close the Document Overview preview. Had that issue in the previous version though.

FusionPro 12.1
OS Mojave

Last edited by Fellsway; August 16th, 2021 at 12:38 PM..
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  #2  
Old August 17th, 2021, 10:09 AM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
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Default Re: Issues with 12.1 update.

Quote:
Originally Posted by Fellsway View Post
I updated my Mac version of FusionPro to version 12.1 and now I'm having issues with the Preview Record Selector. Now when I resize the preview window to make it smaller, it cuts off the record information at the bottom (shortest, longest, refresh, preview). It will not add a scroll bar on the right side.
Sorry for the trouble. I think if you expand it just a bit wider, the scroll bar will appear. You could also try the "Reset all" option from the menu, under FusionPro -> Palettes.
Quote:
Originally Posted by Fellsway View Post
Also, I am unable to close any of the palette windows using the button on the top left. Same goes for not being able to close the Document Overview preview. Had that issue in the previous version though.
What previous version specifically?
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I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

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Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

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The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
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  #3  
Old August 17th, 2021, 12:55 PM
Fellsway Fellsway is offline
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Default Re: Issues with 12.1 update.

Dan, I was using V12.0.3 previously and using the latest version of Acrobat DC.
I included an attachment to show whats going on.

The left image is how it looks when I click on the Preview Selector Palette.
The middle image shows what it looks like when I reduce the window and the right image is me expanding it.

Resetting the palette didn't help.
Attached Images
File Type: png Preview1.png (39.6 KB, 13 views)
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  #4  
Old August 18th, 2021, 12:34 PM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
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Default Re: Issues with 12.1 update.

Thanks for the picture.

We haven't reproduced this here. What are your exact versions of Acrobat and macOS?
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Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
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I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
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  #5  
Old August 18th, 2021, 12:49 PM
Fellsway Fellsway is offline
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Default Re: Issues with 12.1 update.

MacOS Mojave Version 10.14.6

Acrobat Pro DC Version 2019.012.20034

PitStop Pro 13 update 2
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  #6  
Old August 18th, 2021, 01:03 PM
Fellsway Fellsway is offline
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Default Re: Issues with 12.1 update.

I think i figured it out. I had a plugin called "PDFlib FontReporter". And once I removed it, the palettes resized correctly again.

Thanks Dan! Sorry for the false alarm.

btw... Love the new text extraction feature!

Last edited by Fellsway; August 18th, 2021 at 01:21 PM..
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  #7  
Old August 20th, 2021, 11:12 AM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
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Default Re: Issues with 12.1 update.

Quote:
Originally Posted by Fellsway View Post
I think i figured it out. I had a plugin called "PDFlib FontReporter". And once I removed it, the palettes resized correctly again.
Great!

We've had a few issues with conflicts with other plug-ins in the past. We do work with Enfocus to avoid conflicts with PitStop, but it's hard to do that with everyone. Hopefully we'll have a way to avoid the problem completely one of these days.
Quote:
Originally Posted by Fellsway View Post
Thanks Dan! Sorry for the false alarm.
Sure. Thank you for following up.
Quote:
Originally Posted by Fellsway View Post
btw... Love the new text extraction feature!
Glad to hear it! Thanks for the feedback.
__________________
Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
LinkedIn

I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
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