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#1
October 5th, 2021, 01:07 PM
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Ver 10.1.11 doesn't show in Acrobat DC 2017
Well... long story. I'll try to make it short but informative. Having issues with Acrobat. Last update for some reason decided to not show ruler guide previews anymore which I REALLY need. Contact Adobe support. They say uninstall and reinstall. Keep in mind I JUST USED FusionPro VDP ver 10.1.11 in Acrobat DC 2021 YESTERDAY. Was working fine. Sooooo, I uninstall and reinstall, not realizing it would WIPE all my 3rd party installs. Ok so I think no prob, I'll just reinstall them all. Two of them worked fine (both of those were legacy programs from 2018), but not FusionPro. Nope. It said Acrobat was not installed on my computer, which it is. We haven't updated in some time (post covid - expenses have to be limited - just now getting back up and running) and are still running ver 10.14.5 on our Mac. So I'm told to downgrade Acrobat to DC 2017 since FPro 10.1.11 doesn't support 2021 (even though it was working fine on 2021 - see above). I do that. I install FusionPro VDP 10.1.11 again. Says it installed fine. Open Acrobat DC 2017. FusionPro is NOT THERE. Try rebooting. Try making sure FPro is registered. Yep. All checks out. Still no FusionPro. PLEASE HELP. I have a RUSH job that requires FusionPro. Ugh!
 
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#2
October 5th, 2021, 02:16 PM
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Re: Ver 10.1.11 doesn't show in Acrobat DC 2017
Please contact Support to resolve this issue.
__________________
Dan Korn FusionPro Developer / JavaScript Guru / Forum Moderator PTI Marketing Technologies | Printable | MarcomCentral  LinkedInI am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com. Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs. This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data. Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages. Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance. Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support. How To Ask Questions The Smart Way The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript. Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5. return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)}); 
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