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  #1  
Old October 17th, 2019, 02:04 PM
ThomasLewis's Avatar
ThomasLewis ThomasLewis is offline
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Posts: 211
Default Jpeg Compressed Tif Issue

There seems to be an issue when Tif files saved out of Photoshop have Jpeg compression turned on. FusionPro (both 10 and 11) will render a PDF but the images are flipped upside down. Fortunately the Indigo rip throws an error on these and fails to rip which prevents them from being printed.

I'm wondering if this is a known issue. I can send samples privately if support wants to take a look.
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  #2  
Old October 22nd, 2019, 05:09 PM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
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Join Date: Aug 2008
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Default Re: Jpeg Compressed Tif Issue

Yes, please send the files to Support. It's basically impossible to diagnose a problem like this in the abstract.

That said, I do know that certain graphic formats, such as JPEG, and some flavors of TIFF that wrap JPEG, have multiple ways to express that an image should be rotated, such as EXIF rotation, and that various apps disagree about how to interpret these rotation commands.

In other words, whether the image is "upside down" or not depends on who is asking. (Kind of like how there's no up and down in space; it's all relative.) FusionPro can decide whether to honor EXIF rotation or not, but it will always treat the image differently than another app that decides the other way, and it's very hard to say with any authority which way is "right."

More explanation, if you want:
https://www.daveperrett.com/articles...g-is-a-ghetto/
https://www.howtogeek.com/254830/why...ectly-rotated/
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Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
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I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
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  #3  
Old October 24th, 2019, 11:15 AM
ThomasLewis's Avatar
ThomasLewis ThomasLewis is offline
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Default Re: Jpeg Compressed Tif Issue

I tried emailing support 3 times and I keep getting rejected due to some seriously aggressive spam blocking. I removed all links and even sent a non-html version and its still rejected.
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  #4  
Old October 24th, 2019, 11:25 AM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
FusionPro Senior Engineer / Forum Moderator
 
Join Date: Aug 2008
Location: Chicago, IL
Posts: 4,359
Default Re: Jpeg Compressed Tif Issue

Quote:
Originally Posted by ThomasLewis View Post
I tried emailing support 3 times and I keep getting rejected due to some seriously aggressive spam blocking. I removed all links and even sent a non-html version and its still rejected.
If you send an email to Support telling them you have large files to send them, they can provide you with an FTP upload link, or work with you to post the files on the cloud.
__________________
Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
LinkedIn

I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
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