Go Back   MarcomCentral (PTI) and FusionPro User Communities > Software-Related Talk > FusionPro® VDP Creator

Notices

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old September 27th, 2012, 09:29 AM
marketconnections marketconnections is offline
Junior Community Member
 
Join Date: Mar 2011
Location: Toronto
Posts: 34
Default Font problems with 8.1.2 Mac

I'm having problems with some Adobe Type 1 fonts, such as good old AGaramond (Adobe Garamond).

These used to work no problem until I upgraded to 8.1.2.
  1. Now I don't seem to have access to AGaramond in my Fonts menu in FP Text Editing dialogs. It used to show up as "AGaramond" in the font menu, now it doesn't show.
  2. The Screen Preview rendering of the font is really screwed up on the PDF layout, but looks fine in the Text Editor dialog box.
  3. During Output, I get complaints that"AGaramond" is not a loaded font. Output looks just as bad as the Preview.
  4. Helvetica looks like hell. Tracking is all screwed up and the letters look stretched.

I've tried a couple times to install/uninstall, reboot, reload Fonts, etc. Nothing seems to work, and, this used to work fine under 8.0.x.

See attached Screenshot to see what I mean. You can see "Adobe Garamond Pro" listed, which is an OTF font (and is different than Adobe Garamond, so don't suggest I use it But there's no Adobe Garamond, nor is there an "AGaramond".

What do I do?
Attached Images
File Type: jpg Fonts-Screen.jpg (104.6 KB, 15 views)
__________________
Paul Fabris
Market Connections Inc.
IT Manager
FP 9.3, Mac OS X 10.9, Server 9.3 on Win2008 R2 & 2012, Acrobat XI
Reply With Quote
  #2  
Old September 27th, 2012, 10:05 AM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
FusionPro Senior Engineer / Forum Moderator
 
Join Date: Aug 2008
Location: Chicago, IL
Posts: 4,388
Default Re: Font problems with 8.1.2 Mac

Quote:
Originally Posted by marketconnections View Post
What do I do?
Contact FusionProSupport@PTI.com.
__________________
Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
LinkedIn

I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
Reply With Quote
  #3  
Old September 28th, 2012, 09:01 AM
step's Avatar
step step is offline
Senior Contributor
 
Join Date: Jan 2010
Location: Charlotte, NC
Posts: 955
Default Re: Font problems with 8.1.2 Mac

Paul, have you heard back from support about this issue? I have experienced similar font problems with 8.1.2 and was wondering if they were able to help you reach a resolution.
__________________
Ste Pennell
FusionPro VDP Creator 9.3.15
Adobe Acrobat X 10.1.1
Mac OS X 10.12

LinkedIn
Reply With Quote
  #4  
Old September 28th, 2012, 09:22 AM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
FusionPro Senior Engineer / Forum Moderator
 
Join Date: Aug 2008
Location: Chicago, IL
Posts: 4,388
Default Re: Font problems with 8.1.2 Mac

Quote:
Originally Posted by step View Post
Paul, have you heard back from support about this issue? I have experienced similar font problems with 8.1.2 and was wondering if they were able to help you reach a resolution.
I'm researching Paul's issue now, via Support. Please contact FusionProSupport@PTI.com with any information
__________________
Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
LinkedIn

I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
Reply With Quote
  #5  
Old September 28th, 2012, 04:23 PM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
FusionPro Senior Engineer / Forum Moderator
 
Join Date: Aug 2008
Location: Chicago, IL
Posts: 4,388
Default Re: Font problems with 8.1.2 Mac

We have identified the cause of the problem. This was an unintended regression resulting from some font loading changes to handle fonts installed with third-party font utilities. It will be fixed in the upcoming 8.2 release.

Thanks to Paul for the information, and sorry for the trouble.

Please contact FusionProSupport@PTI.com and reference case FP-11892 with any further information or questions regarding this issue.
__________________
Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
LinkedIn

I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
Reply With Quote
  #6  
Old October 1st, 2012, 08:50 AM
step's Avatar
step step is offline
Senior Contributor
 
Join Date: Jan 2010
Location: Charlotte, NC
Posts: 955
Default Re: Font problems with 8.1.2 Mac

When is 8.2 being released?
__________________
Ste Pennell
FusionPro VDP Creator 9.3.15
Adobe Acrobat X 10.1.1
Mac OS X 10.12

LinkedIn
Reply With Quote
  #7  
Old October 1st, 2012, 10:15 AM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
FusionPro Senior Engineer / Forum Moderator
 
Join Date: Aug 2008
Location: Chicago, IL
Posts: 4,388
Default Re: Font problems with 8.1.2 Mac

Quote:
Originally Posted by step View Post
When is 8.2 being released?
I can't give you an exact date. It's in testing right now. Our goal is to release it this week, before Graph Expo.
__________________
Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
LinkedIn

I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});
Reply With Quote
  #8  
Old October 2nd, 2012, 08:12 AM
jwhittaker jwhittaker is offline
Senior Contributor
 
Join Date: Feb 2009
Location: San Diego
Posts: 161
Default Re: Font problems with 8.1.2 Mac

Great news. I'll be looking for it. Hopefully it will save me a lot of time not having to change fonts on my templates.
__________________
FusionPro VDP Creator 10.0.26 | MacOS 10.13.4 | Acrobat DC
Reply With Quote
  #9  
Old October 8th, 2012, 02:43 PM
Dan Korn's Avatar
Dan Korn Dan Korn is offline
FusionPro Senior Engineer / Forum Moderator
 
Join Date: Aug 2008
Location: Chicago, IL
Posts: 4,388
Default Re: Font problems with 8.1.2 Mac

FusionPro 8.2 has been released:
http://www.pti.com/FusionProVDP/Suite8/
__________________
Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
LinkedIn

I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

Complex template-building questions, as well as all installation and font questions or problems, should be directed to FusionProSupport@marcom.com. Paid consulting work may be required to fulfill your template-building needs.

This is a publicly viewable forum. Please DO NOT post fonts, or other proprietary content, to this forum. Also, please DO NOT post any "live" data with real names, addresses, or any other personal, private, or confidential data.

Please include the specific versions of FusionPro, Acrobat, and your operating system in any problem reports or help requests. I recommend putting this information in your forum signature. Please also check your composition log (.msg) file for relevant error or warning messages.

Please post questions specific to the MarcomCentral Enterprise and Web-to-Print applications in the MarcomCentral forum. Click here to request access. Or contact your Business Relationship Manager (BRM/CPM) for assistance.

Please direct any questions specific to EFI's Digital StoreFront (DSF) to EFI support.

How To Ask Questions The Smart Way

The correct spellings are JavaScript, FusionPro, and MarcomCentral (each with two capital letters and no spaces). Acceptable abbreviations are JS, FP, and MC (or MCC). There is no "S" at the end of "Expression" or "Printable"! The name of the product is FusionPro, not "Fusion". "Java" is not is not the same as JavaScript.

Check out the JavaScript Guide and JavaScript Reference! FusionPro 8.0 and newer use JavaScript 1.7. Older versions use JavaScript 1.5.

return "KbwbTdsjqu!spdlt\"".replace(/./g,function(w){return String.fromCharCode(w.charCodeAt()-1)});

Last edited by Dan Korn; October 8th, 2012 at 03:00 PM.. Reason: Link to FP 8 features page
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 12:30 AM.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
(c) 2011, PTI Marketing Technologies™, Inc.