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  #1  
Old March 8th, 2010, 07:41 AM
m.vlaardingerbroek m.vlaardingerbroek is offline
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Default Adobe crash after installing Fusion Pro

Hi,

I'm using Xp SP3 and Adobe Acrobat 9.3.1. I often sign pdf documents with the sign&verify option.
After installation of Fusion PRO, Arcrobat crashes after signing a document.
First a "Data Execution Prevention" error post up, then a "acrobat encountered a problem" popup

I Chaned the advised setting to exclude acrobat from the data execution prevention, but same error when signing.

See attached files for the error log and the displayed errors.

What can I do to use Fusion Pro AND he Sign option?

Kind regards Marcel


Attached Images
File Type: jpg MyPicture1.jpg (69.7 KB, 7 views)
File Type: jpg MyPicture2.jpg (56.4 KB, 4 views)
File Type: jpg MyPicture3.jpg (46.3 KB, 3 views)
File Type: jpg MyPicture4.jpg (59.5 KB, 3 views)
Attached Files
File Type: zip error dump.zip (6.89 MB, 0 views)
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  #2  
Old March 8th, 2010, 03:30 PM
mhilger's Avatar
mhilger mhilger is offline
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Default Re: Adobe crash after installing Fusion Pro

Hello,

We were able to recreate this issue here as well. A bug has been entered into our isue tracking system and sent to our development team for analysis.

Unfortunately, it appears that the only resolution for this issue is to remove FusionPro from the Acrobat plug-ins folder. We hope to resolve this in an upcoming release of the FusionPro product and appologize for the inconvenience.
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  #3  
Old March 8th, 2010, 11:27 PM
m.vlaardingerbroek m.vlaardingerbroek is offline
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Default Re: Adobe crash after installing Fusion Pro

Thanks for the quick reply. If it's possible to create a hot fix that would be nice, else I can't wait till the next release

Regards Marcel
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  #4  
Old December 10th, 2010, 02:05 AM
m.vlaardingerbroek m.vlaardingerbroek is offline
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Default Re: Adobe crash after installing Fusion Pro

Hi Mark,

Today I have installed the current version 7.1.P1c. The Bug mentioned above is still present.
If you want, I can send some crashdumps.
Regards Marcel
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  #5  
Old June 27th, 2011, 01:08 AM
m.vlaardingerbroek m.vlaardingerbroek is offline
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Default Re: Adobe crash after installing Fusion Pro

Just for your info.

I've installed Adobe 10.0.1 and this issue is still present.

Regards Marcel
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  #6  
Old September 23rd, 2013, 02:13 PM
BurnsNH BurnsNH is offline
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Default Re: Adobe crash after installing Fusion Pro

Same here... new install using FP 9.1.0 and Adobe Acrobat 10.1.18 - Acrobat crashes after Quit or Exit of Acrobat.
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  #7  
Old December 6th, 2013, 06:26 AM
scottws scottws is offline
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Default Re: Adobe crash after installing Fusion Pro

Same here. Mac OS 10.8.5, FusionPro 9.1, Acrobat X, ID 6. Did the same in Acrobat X1.
Edit: Also, exporting the ID file no longer automatically launches the PDF in Acrobat.

Last edited by scottws; December 6th, 2013 at 06:31 AM.. Reason: Additional detail
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