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Old December 10th, 2015, 05:34 PM
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Dan Korn Dan Korn is offline
FusionPro Senior Engineer / Forum Moderator
 
Join Date: Aug 2008
Location: Chicago, IL
Posts: 4,381
Default Re: Switching Fonts in a template

Quote:
Originally Posted by daniel View Post
Yeah I don't understand your questions. What question do you need answered?
Well, for starters, I've asked you this question three times now: When you say that "go on a different computer that doesn't have 'Font A'," and I'm asking you, how exactly are you determining whether that other computer has "Font A" on it? Are you looking at the Mac Font Book program? Or the Windows Fonts Control Panel? Or something else?
Quote:
Originally Posted by daniel View Post
I'm using two computers, a Windows computer and a Mac.
Also, this is the first time in this entire thread that you have said that your other computer was a Windows machine. Did you think that I would just figure that out via ESP or something?

That fact that you are using two different operating systems on your two different machines is a very important clue here. It would be very easy to upload, say, the Assets.dat from your Windows machine along with the other template files from your Mac, or vice-versa, which would almost certainly cause the kind of problem you're seeing.

So how about this: Can you answer these specific questions?
  1. What is the version of FusionPro on the Mac computer?
  2. What is the version of Mac OS X on the Mac computer?
  3. What is the version of Acrobat on the Mac computer?
  4. What program/utility are you using to determine the list of installed fonts on the Mac computer?
  5. What is the version of FusionPro on the Windows computer?
  6. What is the version of Windows on the Windows computer?
  7. What is the version of Acrobat on the Windows computer?
  8. What program/utility are you using to determine the list of installed fonts on the Windows computer?
If you don't understand any of these questions, please ask for clarification.
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Dan Korn
FusionPro Developer / JavaScript Guru / Forum Moderator
PTI Marketing Technologies | Printable | MarcomCentral
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I am a not a Support engineer, and this forum is not a substitute for Support. My participation on this forum is primarily as a fellow user (and a forum moderator). I am happy to provide help and answers to questions when I can; however, there is no guarantee that I, or anyone else on this forum, will be able to answer all questions or fix any problems. If I ask for files to clarify an issue, I might not be able to look at them personally. I am not able to answer private messages, emails, or phone calls unless they go through proper Support channels. Please direct any sales or pricing questions to your salesperson or inquiries@marcom.com.

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