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Fonts not working correctly after update


S_Black

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Since my update to 9.3.21, all of my fonts in VDP Creator are displaying and composing as Arial.

The status of each is "OK", so I'm not sure why they aren't working.

 

The update to 9.3.21 went through the process of loading fonts, and I have done so manually as well. I've rebooted, reinstalled a font, and attempted to load fonts again, but still to no avail. I've looked for comments related to font issues post the Sept 11 release of 9.3.21, but I have't seen anyone else having this same problem.

 

Could someone please direct me to a resolution? Thanks

Fonts.jpg.6b48b40084c06863c20e159d26cd4232.jpg

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Since my update to 9.3.21, all of my fonts in VDP Creator are displaying and composing as Arial.

The status of each is "OK", so I'm not sure why they aren't working.

 

The update to 9.3.21 went through the process of loading fonts, and I have done so manually as well. I've rebooted, reinstalled a font, and attempted to load fonts again, but still to no avail. I've looked for comments related to font issues post the Sept 11 release of 9.3.21, but I have't seen anyone else having this same problem.

 

Could someone please direct me to a resolution? Thanks

[ATTACH]1319[/ATTACH]

More information is required in order to diagnose the problem. Some things that would be helpful to either attach here or send to Support are:

  • The composition log (.msg) file.
  • The fonts.ini file (from "C:\Users\Public\Documents\PTI\FusionPro\").
  • The fonts.err file (from the same location).

Also, from which previous version of FusionPro did you upgrade?

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Thanks Dan,

I upgraded from 9.3.9.

The fonts.ini, fonts.err, and .msg are zipped and attached for reference.

Okay, thanks. I don't see any problems in those.

 

Some more questions:

  • Does this happen with all jobs, or just with a particular one?
  • Are you embedding fonts in the output?
  • If you right-click on the Output and select Document Properties, then go to the Fonts tab, what fonts are liseted?

If it's easier, you can just attach the output here.

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Apparently it is just this one project, so it's irony that I updated to 9.3.21, and the first project post-update has this issue.

Fonts are embedded

All fonts are listed in the PDF document properties.

Due to the content of the project, I cannot post the output online.

 

I think this issue just transitioned to a technical support conversation, because my solution, likely will not be beneficial to the community.

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