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hoover January 9th, 2015 04:26 AM

Datamatrix 2d code

FP 9.3.6 has problems creating a datamatrix code.
This is the error I get:
"Problemwithspawnedhelperapp"/Library/ApplicationSupport/PTI/FusionPro/Java/FPIDAutomation2DHelper"(systemreturned65024):***Ja vaerror:FusionProJavaUtilsclassnotfound

Any toughts?


sschardan January 9th, 2015 06:56 AM

Re: Datamatrix 2d code
We don't do very many jobs with 2d barcodes, but there is one we did about a year ago using VDP Creator 8.2. We are set to do this job again with updated art and data, so I just pulled it to test it under 9.3.6. When I try to compose the old job exactly as-is, I get the same error that you are getting.

Any ideas, PTI?

VDP Creator 9.3.6
Mac OS 10.9.5
Acrobat XI

sschardan January 9th, 2015 07:08 AM

Re: Datamatrix 2d code

In searching for this issue, Dan Korn stated in this post:

that the issue was addressed. Yet I am running a newer version and the problem persists.

dreimer January 9th, 2015 07:18 AM

Re: Datamatrix 2d code
In his post he states if you need the update for production purposes before it is released to contact support.

I would try that.

sschardan January 9th, 2015 07:53 AM

Re: Datamatrix 2d code

I sent an email to support. I would think that the 9.3.6 that I have installed is newer than the 9.3.12 he stated in his message, and would contain the fix he talked about. I'll see what support says.

dreimer January 9th, 2015 08:58 AM

Re: Datamatrix 2d code
Not real sure on their version naming convention, but .12 may come after .6

sschardan January 9th, 2015 09:18 AM

Re: Datamatrix 2d code
Uh, yeah. .12 probably is newer than .6. You know what I'm thinking. .1.2. Sometimes my head is really thick.......

sschardan January 9th, 2015 10:22 AM

Re: Datamatrix 2d code

Support got back with me and gave me a link to the 9.3.12 beta. That fixed the problem.

hoover January 12th, 2015 12:20 AM

Re: Datamatrix 2d code
Hi Sschardan,

Thanks for the info. We have an fp 9.1 version on one of our mac's, so wa can compose the job. I'll get in touch with support to know the release date on the new version.


rrdwitt July 29th, 2016 12:07 PM

Re: Datamatrix 2d code
Hi guys, I am having a heck of a time figuring this out. I am on a Imac vers. 10.9.5 running 9.3.36. I read above that beta 9.3.12 fixed the problem. But wouldn't 9.3.36 be a newer version? Anyway, I am told it is a Java error? Anybody have any thoughts?
I am getting the same error as above "Problemwithspawnedhelperapp"/Library/ApplicationSupport/PTI/FusionPro/Java/FPIDAutomation2DHelper"(systemreturned65024):***Ja vaerror:FusionProJavaUtilsclassnotfound

<f name="IDAutomationDMatrix"><z newsize="10"><leading newsize="100">ALGLHOEIDK<br>AEHDFOKLOK<br>DLDDDLDD LL<br>

Here is my code return MakeDataMatrixBarcode(Field("SEQUENCE NUMBER"));

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