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S_Black March 28th, 2016 10:32 AM

Producer Composing Single Page
I am running a trial version of Producer. Last Friday everything seemed to be running well. Today however, files that are sent to compose on Producer, output a single page only.

I can compose on my desktop fine, but not through Producer.

Here is the log for the output, I don't see anything in it that seems to indicate a problem. The job Monitor has a return code of "0".

Any assistance would be appreciated. And if necessary let me know any files to send.


Job started 12:47:36 - 1459183656.
Creator: FusionPro(TM) VDP Producer (Single-Record) 9.3.29
Computer Name: PDMSRV
Current working folder: C:\Windows\system32
Temporary files folder: C:\Users\Public\Documents\PTI\FusionPro\TEMP_34464 \
Template File: \\pdmsrv\PioneerData\Lettershop\FP Producer Compositions\1459183655\CRE.dif
Input File: \\pdmsrv\PioneerData\Lettershop\FP Producer Compositions\1459183655\1459183655\03-25-16 2016week09_3b_vendorfile-presort.csv
Job Config File: \\pdmsrv\PioneerData\Lettershop\FP Producer Compositions\1459183655\1459183655\producer-job-n.FPProducerConfig
Composing record #1, input record 1
Copied file: \\pdmsrv\PioneerData\Lettershop\FP Producer Compositions\1459183655\1459183655\03-25-16 2016week09_3b_vendorfile-presort RE.pdf to \\pdmsrv\PioneerData\Lettershop\FP Producer Compositions\Proofs\03-25-16 2016week09_3b_vendorfile-presort RE.pdf
Job ended 12:47:38 - 1459183658.
Total Job Time: 2s

Dan Korn March 28th, 2016 10:40 AM

Re: Producer Composing Single Page
I think the problem is here:

Creator: FusionPro(TM) VDP Producer (Single-Record) 9.3.29
Did you recently re-register your Producer machine with a new serial number?

Anyway, please don't post your serial number here. You need to work with Support to get this straightened out.

S_Black March 28th, 2016 10:51 AM

Re: Producer Composing Single Page
That was it.

I went to check the registration on the server, and instead of "Renew Registration" it displayed "Initial Registration". Once clicked, I was able to compose the entire file.

Very strange. Thanks for your help.

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