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jstehman

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  1. That got pushed back unfortunately, supposedly some time in 2014 but I wasn't right about Q1 2013 either. Jeff Stehman Technical Support | PTI Marketing Technologies | Printable Technologies, Inc. jstehman@pti.com | www.pti.com 858.847.6622 direct | 800.220.1727 office
  2. Yep, that probably wouldn't work too well. Glad you got it figured out. Jeff
  3. I have an email about this from you as well, let's handle this that way for now and if it ends up being something other than user error that may be useful for other people to know I'll sum it up here. At this point it sort of sounds like the zip code doesn't match the city they entered, something like that but a total guess at this point. Jeff Stehman Technical Support | PTI Marketing Technologies | Printable Technologies, Inc. jstehman@pti.com | http://www.pti.com 858.847.6622 direct | 800.220.1727 office
  4. Publish the templates. Whenever you make a change to the impo setup on the Configuration tab it doesn't actually take effect until you Publish. Jeff Stehman Technical Support | PTI Marketing Technologies | Printable Technologies, Inc. jstehman@pti.com | http://www.pti.com 858.847.6622 direct | 800.220.1727 office
  5. Right now there is a limitation of 400 pixels in width. However that will be changing relatively soon, I don't have a solid ETA yet but you should see it changed by the end of Q1 2013. There will be a setting allowing you to set the width. Jeff Stehman Technical Support | PTI Marketing Technologies | Printable Technologies, Inc. jstehman@pti.com | http://www.pti.com 858.847.6622 direct | 800.220.1727 office
  6. You could also add a watermark to the store preview if you prefer, instructions attached. I also have a sample template available but I can't attach it here, if you email me at support@pti.com I can send that to you. Jeff Stehman Technical Support | PTI Marketing Technologies | Printable Technologies, Inc. jstehman@pti.com | http://www.pti.com 858.847.6622 direct | 800.220.1727 office watermark_workflow.pdf
  7. Tried in a random test store and tabs worked fine, we will discuss off-line. Jeff Stehman Technical Support | PTI Marketing Technologies | Printable Technologies, Inc. jstehman@pti.com | http://www.pti.com 858.847.6622 direct | 800.220.1727 office
  8. James, As we discussed offline you got most of this figured out, except there does currently seem to be a conflict between Microsoft Silverlight and OS 10.6.8. If you do a Google search for something like "Silverlight 10.6.8" you'll find quite a bit of info about it. Not much we can do about that I'm afraid. Jeff Stehman Technical Support | PTI Marketing Technologies | Printable Technologies, Inc. jstehman@pti.com | http://www.pti.com 858.847.6622 direct | 800.220.1727 office
  9. Andrew, In the future store error IDs should be directed to support@pti.com. Have they tried clearing their browser history, cookies and temporary internet files? If not please have them do that first and if it doesn't help please contact me at support@pti.com. Jeff Stehman Technical Support | PTI Marketing Technologies | Printable Technologies, Inc. jstehman@pti.com | http://www.pti.com 858.847.6622 direct | 800.220.1727 office
  10. Dynamic Pricing works with Versioned and Variable product types only. As Dan said Form Load Pricing would work with Static w/ Attributes, but Dynamic and Form Load work differently. Jeff Stehman Technical Support | PTI Marketing Technologies | Printable Technologies, Inc. jstehman@pti.com | http://www.pti.com 858.847.6622 direct | 800.220.1727 office
  11. Chris, If you can email the details to support@pti.com we can take a look. Jeff Stehman Technical Support | PTI Marketing Technologies | Printable Technologies, Inc. jstehman@pti.com | http://www.pti.com 858.847.6622 direct | 800.220.1727 office
  12. Please collect what information you have on the issue and send it to support@pti.com. Jeff Stehman Technical Support | PTI Marketing Technologies | Printable Technologies, Inc. jstehman@pti.com | http://www.pti.com 858.847.6622 direct | 800.220.1727 office
  13. If it's a Handshake error I'm guessing it has an OnRecordStart rule in it that isn't written correctly. If that applies to your template I'd take a look at that. If that doesn't help please email support@pti.com with the store name and product ID and we can take a closer look. Jeff Stehman Technical Support | PTI Marketing Technologies | Printable Technologies, Inc. jstehman@pti.com | www.pti.com 858.847.6622 direct | 800.220.1727 office FusionPro Expression Image Personalization is Now Available
  14. Hello Gail, Unfortunately no, there is not a way to force it to be grayscale via FusionPro Desktop/Designer, or a setting in MarcomCentral. Jeff Stehman Technical Support | PTI Marketing Technologies | Printable Technologies, Inc. jstehman@pti.com | www.pti.com 858.847.6622 direct | 800.220.1727 office
  15. No, you cannot remove the Printable Technologies copyright information. Jeff Stehman Technical Support | Printable Technologies Inc. jstehman@printable.com | www.printable.com 858.847.6622 direct | 800.220.1727 office
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